Terms and Conditions

Terms and Conditions

Terms and Conditions of Use – Seattle Shuttle

1. Spacious and Luxurious Interior

1.Acceptance of Terms

Welcome to Seattle Shuttle. Your access to and use of this website (“Site”) is subject to the following Terms and Conditions. By using this Site, you acknowledge that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of these Terms and Conditions, you must immediately discontinue use of the Site.

2.Permissible Use

You agree to use the Seattle Shuttle website solely for lawful purposes and in accordance with these Terms and Conditions. Any unauthorized or unlawful use of the Site, including but not limited to the violation of intellectual property rights, fraudulent activity, or any activity that disrupts the proper functioning of the Site, is strictly prohibited.

3.Agreement Scope

This Agreement sets forth the complete terms and conditions governing:

The booking of taxis, airport shuttles, and executive shuttle services through Seattle Shuttle’s online platform.

Any other transactions or interactions conducted through the Site.

By using the Seattle Shuttle website, you acknowledge and agree to comply with these terms and conditions, which encompass the entire agreement between Seattle Shuttle and you. This Agreement supersedes any prior agreements, representations, warranties, or understandings related to the Site, its content, and the services offered.

4.Modifications and Updates

Seattle Shuttle reserves the right to amend or update these Terms and Conditions at any time without prior notice. Such modifications will take immediate effect upon being posted on the Site. It is your responsibility to periodically review the Terms and Conditions to ensure continued compliance. Your continued use of the Site after any amendments constitutes your acceptance of the revised terms.

5.Accuracy of Information

While Seattle Shuttle strives to ensure that all information on the Site is accurate and up to date, we do not guarantee the completeness, reliability, or accuracy of any content. We reserve the right to correct errors, update information, or make changes to services without prior notice.

6.Limitation of Liability

Seattle Shuttle shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Site, including but not limited to service interruptions, data loss, or unauthorized access to personal information.

7.Contact Information

For any questions regarding these Terms and Conditions, please contact Seattle Shuttle customer support at support@seattleshuttle.com.

By continuing to use this Site, you acknowledge that you have read and understood these Terms and Conditions and agree to abide by them.

User Eligibility and Account Registration – Seattle Shuttle

1.Online Booking Services

Seattle Shuttle provides an online platform that allows travelers to book taxis, airport shuttles, and executive black car services conveniently. By using this platform, you acknowledge that all bookings made through the website are subject to these Terms and Conditions.

2.Prohibited Use

To maintain the integrity and security of our services, users are strictly prohibited from engaging in the following activities:

3.Ineligibility for Use:

You may not access or use Seattle Shuttle’s website, services, or tools if:

You are unable to form legally binding contracts under applicable law.

You are under the age of 18.

Your access to our site or services has been temporarily or indefinitely suspended.

4.Unauthorized Access:

Attempting to gain unauthorized access to other users’ accounts or the site’s administrative areas is strictly forbidden.

5.Malicious Activity:

You must not upload, share, or transmit any viruses, worms, malicious software, or any code that may damage, disable, or impair the proper functioning of the Site.

6.Fraudulent Transactions:

Engaging in fraudulent, deceptive, or misleading activities, including false bookings or misuse of payment information, is prohibited.

7.Account Registration and Security

To book transportation services through Seattle Shuttle, you must create an account by providing accurate and up-to-date personal information, including:

Your full name

A valid email address

Any additional details required to complete the registration process

By registering, you confirm that you are at least 18 years of age and legally eligible to enter into binding agreements.

You are solely responsible for:

Safeguarding your account credentials, including your password, and ensuring that unauthorized persons do not gain access.

All activities conducted under your account, whether performed by you or by others with or without your knowledge. Seattle Shuttle will not be held liable for any unauthorized use of your account.

If you suspect any unauthorized access or security breaches, you must notify Seattle Shuttle immediately to prevent further misuse of your account.

By continuing to use our site and services, you acknowledge and agree to adhere to these terms regarding eligibility, prohibited activities, and account security.

Account Registration and Usage – Seattle Shuttle

1.Free Access to Seattle Shuttle Services

Seattle Shuttle provides a seamless and convenient platform for travelers to book taxis, airport shuttles, and executive black car services. Access to and use of the Seattle Shuttle website is completely free of charge and will remain so. There are no membership fees or hidden costs associated with signing up or maintaining an account.

2.Account Registration Requirements

To book transportation services through Seattle Shuttle, you must complete the registration process by providing basic personal information, including:

Full Name– Required for booking identification and service confirmation.

Valid Email Address– Used for account verification, booking confirmations, and important service updates.

Mobile Phone Number– Essential for real-time communication regarding your travel, including driver coordination and service notifications.

Additionally, Seattle Shuttle offers a seamless registration process through third-party connect applications available on the sign-up page, allowing users to sign up using existing accounts from supported platforms.

3.Account Management and Deactivation

Seattle Shuttle allows users full control over their accounts. You may deactivate your Seattle Shuttle account at any time without any financial obligation or penalty. If you choose to deactivate your account, you will no longer have access to your booking history, saved preferences, or any other personalized services linked to your profile.

Should you wish to reactivate your account in the future, you may do so by following the registration process again or contacting Seattle Shuttle’s customer support for assistance.

By registering and using Seattle Shuttle, you agree to comply with all terms and conditions related to account creation, management, and usage.

Bookings:

Booking taxis, airport shuttles and/or executive cars with our website requires you to be a registered user. When you book with Seattle Shuttle you will be able select your preferred choice of vehicle and preferred amount of gratuity (tip) based on your personal preference.

The estimated travel fare provided is built on the most resourceful travel route and on decent traffic conditions. Your definite fare may differ due to traffic conditions, the route taken, wait time, parking or return trip.

Once your booking is completed and confirmed, the vehicle you chose will automatically be notified and dispatched for your pickup.

The notification of your booking confirmation will be sent to you via SMS. You will also receive an Email confirming your booking together with your detailed journey information.

You can view your past travel history in your Seattle Shuttle account which you can use for ‘that’ business travel expense report, and you also can delete all travel history.

Bookings at the airport are valid only for the time and date specified. Reservations from the airport are valid only for the date specified. Seattle Shuttle is not responsible for customer error resulting in unused reservations or missed flights. When changing the pickup or drop off location of a reservation, rates are subject to change and additional charges may apply.

Seattle Shuttle to the Airport

This service is a private, direct transportation service utilizing luxury Sedans, SUVs and Vans for non-stop transportation to the airport.

Seattle Shuttle “Will Call” from the Airport

Airport “Will Call” reservations vary by airport authority and are a curbside pickup, where allowable. After collecting his/her luggage, the customer must call the number included in the confirmation for further instructions on where to meet the driver (“Operator”). Dispatch may ask for an identifying clothing color so the Operator can differentiate the customer from others waiting on the boarding curb.

Seattle Shuttle “Meet and Greet” from the Airport

Airport “Meet and Greet” reservations will require an additional fee. The Seattle Shuttle operator will meet the customer in baggage claim with a personalized sign/placard. The Operator will assist the customer with luggage and proceed to the parking area to board the vehicle.

Short Notice Reservations:

A short notice reservation is defined as any booking made less than two (2) hours before the requested pick-up time. While Seattle Shuttle strives to accommodate all reservation requests, we cannot guarantee service availability or on-time arrival for short notice bookings.

1.Service Availability

The ability to fulfill a short notice reservation is subject to multiple factors, including but not limited to:

2.Pickup and Drop-off Locations:

Availability may vary based on distance, traffic conditions, and operational constraints.

Current Vehicle Availability: Our fleet operates on a scheduled basis, and last-minute bookings are subject to vehicle and driver availability at the time of request.
Traffic and External Conditions: Factors such as road congestion, weather conditions, and other unforeseen circumstances may impact service timeliness.

3.Important Considerations for Short Notice Bookings

We strongly recommend booking your ride at least two hours in advanceto ensure guaranteed service and on-time arrival.
If a short notice reservation is accepted, Seattle Shuttle will make every effort to provide timely service but does not guaranteeadherence to the requested pick-up time.
If we are unable to fulfill a short notice reservation, our customer support team will notify you as soon as possible and provide alternative options if available.

To ensure a smooth travel experience, we encourage customers to plan and make reservations well in advance.

Reservation Abandonment & Cancellation

1.Reservation Abandonment

Reservation abandonment occurs when the Operator arrives at the designated pick-up location but is unable to locate the customer and cannot establish contact using the “Day of Travel” phone number provided at the time of booking. In such cases, the Operator will wait for a reasonable period (typically 10-15 minutes) before classifying the reservation as abandoned.

If the customer remains unreachable or fails to appear within the waiting period:

The reservation will be marked as abandoned.

No refunds or credits will be issued.

The full fare will be charged.

This policy ensures fairness to our drivers and maintains scheduling efficiency for all passengers.

To avoid reservation abandonment, please ensure:

You are at the designated pick-up location at the scheduled time.

Your “Day of Travel”contact number is accurate and accessible.

You notify us in advance if there are any delays or changes to your plans.

2.24-Hour Cancellation Policy

We understand that travel plans may change. To provide flexibility while maintaining efficient scheduling, Seattle Shuttle has the following cancellation policy:

Cancellations made at least 24 hours before the scheduled pick-up timewill receive a full refund or credit for future use.

Cancellations made less than 24 hours before the scheduled pick-up timeare non-refundable, and the full fare will be charged.

This policy ensures that our drivers and fleet are scheduled efficiently and that all passengers receive reliable service.

For any changes or cancellations, please contact our customer support team as soon as possible. We appreciate your cooperation in ensuring a smooth and hassle-free travel experience for all customers.

Additional Fees and Charges – Seattle Shuttle

At Seattle Shuttle, we strive to provide transparent and competitive pricing. However, certain additional fees may apply depending on the nature of your trip. Please review the following policies regarding tolls, taxes, extra stops, wait times, and other potential charges.

1.Tolls, Taxes, and Additional Fees

Unless otherwise specified, tolls, taxes, and other applicable fees may not be included in the calculated cost of the ride. If these charges are not pre-paid at the time of booking, the customer will be responsible for covering any additional costs incurred during the trip. These may include:

Road Tolls– Fees required for using toll roads, bridges, or tunnels.

Airport Surcharges– Additional fees for pickups and drop-offs at airports.

State and Local Taxes– Any applicable taxes imposed by local jurisdictions.

2.Exclusive, Non-Stop Airport Transfers

Our Exclusive, Non-Stop Airport Transfer Service includes private transportation in a Sedan, SUV, or Van, ensuring direct and uninterrupted travel to or from the airport.

A flat-rate fareis quoted at the time of booking and is guaranteed unless modifications are made to the reservation.

Any additional stop requestsor route changes may result in added fees (as outlined below).

3.Extra Stop Fee

Customers may request additional stops during an airport transfer or point-to-point reservation for an added charge. The cost of extra stops varies based on:

Location of the additional stop– Fees may differ based on the city, distance, and detour required.

Vehicle Operator’s Discretion– Final pricing is determined by the vehicle operator and local regulations.

Additional Mileage– If the stop significantly extends the total mileage of the trip, an extra mileage fee may be applied.

Note: Extra stop fees do not apply to charter reservations.

4.Wait Fees

Wait fees are applied when a driver arrives at the scheduled pick-up location but must wait beyond the grace period due to customer delays. These fees are intended to compensate for excessive wait times and are charged at the vehicle operator’s discretion.

Short delays (a few minutes)may not incur a charge.

Excessive wait timeswill be billed based on the duration of the delay and the impact on scheduling.

To avoid waiting fees, please ensure that you are ready for pick-up at the scheduled time.

5.Ferry Fees

If a reservation includes travel that requires a ferry crossing, additional ferry fees will be applied to cover transportation costs. These fees include:

Ferry Ticket Cost– Charged at the rate set by the ferry operator.

Driver and Vehicle Fees– Any additional costs associated with transporting the driver and vehicle.

Ferry fees will be added to the total fare and must be paid by the customer unless explicitly included in the booking price.

6.Parking Fees

If a driver must park while waiting for a customer (such as at an airport, hotel, or special event), the customer will be responsible for any parking fees incurred. These may include:

Airport Parking Fees– If the driver must wait in a paid parking area.

Event Parking Fees– Charges for parking at concerts, conferences, or other events.

Parking fees will be added to the final fare unless prepaid as part of a specialized service package.

By booking with Seattle Shuttle, you acknowledge and agree to these terms regarding additional charges. If you have any questions about pricing or potential fees, please contact our customer support team before confirming your reservation.

Payment Policy & Authorization – Seattle Shuttle

1.Payment at Time of Booking

To secure a reservation with Seattle Shuttle, full payment is required at the time of booking. This ensures that your requested transportation service is confirmed and scheduled accordingly.

Payments can be made using major credit cards, debit cards, or other approved payment methodsthrough our secure online booking system.

Any charges processed at the time of booking are refundable only under the terms outlined in our Cancellation Policy(see Cancellation Policy for details on eligibility and refund timelines).

2.Card Authorization for Additional Charges

By providing your payment details at the time of booking, you authorize Seattle Shuttle to store your card information securely for any applicable additional charges that may arise during your ride, including but not limited to:

Tolls, taxes, and surcharges(if not included in the original fare).

Extra stop feesfor any additional stops requested during the trip.

Wait feesif the driver is required to wait beyond the designated grace period.

Ferry feesif the route requires ferry transportation.

Parking feesincurred due to necessary parking arrangements.

Cleaning feesin cases of excessive spills, stains, or damages caused by passengers.

Any additional fees incurred will be charged to the payment method on file. A receipt detailing the additional charges will be emailed to the customer after the trip is completed.

3.Payment Security & Privacy

Seattle Shuttle prioritizes the security and privacy of your payment information. All transactions are processed through a secure, encrypted payment gateway to ensure the protection of sensitive data. We do not share or sell customer payment details to third parties.

By completing a booking with Seattle Shuttle, you acknowledge and agree to this Payment & Authorization Policy, including the authorization of additional charges as necessary. If you have any concerns regarding your payment or billing, please contact our customer support team for assistance.

Personal Identification Policy for High-Value Transactions:

To ensure the security of our customers and prevent fraudulent transactions, Seattle Shuttle has implemented an identification verification policy for reservations exceeding $200.

1.Identification Requirement

Our operators and staff reserve the rightto request a valid government-issued photo ID from customers whose fare total exceeds $200.

The identification provided must matchthe name and payment details on file at the time of booking.

2.Acceptable Forms of Identification

Customers may present any of the following valid government-issued identification:

Driver’s License

Passport

State or National ID Card

Military ID

3.Failure to Provide Identification

If a customer is unable or unwilling to provide valid identification matching the reservation details, Seattle Shuttle reserves the right to decline service. In such cases:

The reservation may be canceled without a refundif identification cannot be verified.

Seattle Shuttle will not be held liablefor any inconvenience caused due to the inability to verify the customer’s identity.

4.Purpose of Identification Policy

This policy is in place to:

Enhance customer securityand prevent unauthorized use of payment methods.

Reduce fraudulent activityand ensure compliance with transaction security measures.

Ensure a smooth and reliable experiencefor all customers booking high-value reservations.

For any questions regarding this policy, please contact Seattle Shuttle’s customer service team before your scheduled ride. We appreciate your cooperation in maintaining a secure and efficient booking process.

Company Vouchers:

Company-issued vouchers serve as a form of payment and the original, hard-copy voucher must be presented to the vehicle operator in the vehicle, at the time of payment. Additional payment may be required to cover the cost of your ride. If the value on the voucher exceeds the reservation fee, the difference will not be returned. Vouchers provided by Seattle Shuttle are only valid for one year from date of issue or marked expiration date, whichever comes first. Expired vouchers will not be reissued and cannot be redeemed as a form of payment. Vouchers cannot be replaced or refunded if lost or stolen.

Company-issued vouchers serve only as a form of payment and do not constitute a reservation. Customers must still schedule a reservation in advance to ensure pick-up.

Third Party Vouchers

Seattle Shuttle permits a variety of partners to re-sell its services, including travel agents, travel aggregators, and transportation aggregators. For third party providers, terms and conditions for services and vouchers will be established by the provider but shall not supersede the Terms established herein by Seattle Shuttle. It is the customer’s responsibility to ensure that the terms of any services purchased match the service for which they intend to use it, prior to any posted expiration dates. Expired vouchers cannot be redeemed as a form of payment. Refunds, changes to reservations, and billing issues on reservations made through third party travel partners and agents must be directed to the third-party provider or agent firm for assistance.

Depending on arrangements made with the Third-Party Provider, vouchers may serve only as a form of payment and may not constitute a reservation. Customers may still need to schedule a reservation in advance to ensure pick-up.

Direct Bill Account – Seattle Shuttle

Seattle Shuttle offers Direct Bill Accounts for eligible customers, providing a convenient and flexible payment solution for frequent travelers and corporate clients. These accounts allow authorized users to book transportation services seamlessly across multiple platforms while receiving consolidated billing after the completion of each reservation.

1.Booking Options for Direct Bill Accounts

Customers with approved Direct Bill Accounts can book transportation services through the following methods:

Online– Reservations can be made via our website using the dedicated corporate login.

By Phone– Our customer service team is available to assist with direct bill reservations.

Curbside– Direct Bill Account holders can request a ride at designated pick-up locations.

In-Vehicle– Account holders may request additional services or modify reservations while in transit.

2.Billing and Payment Process

Direct Bill Accounts are invoiced after the completion of each ride.

A detailed billing statementwill be provided, outlining all completed trips, associated charges, and any applicable fees.

Payments must be made in accordance with the agreed-upon terms, typically within a specified billing cycle(e.g., net 15 or net 30 days).

Late payments may be subject to penalties, including late feesor temporary suspension of the account.

3.Corporate Account Management & Credit Approval

Direct Bill Accounts are typically managed as part of Corporate Accountsdesigned for businesses, organizations, and frequent travelers.

To establish a Direct Bill Account, customers must submit a credit applicationfor approval.

Seattle Shuttle reserves the right to conduct a credit evaluationbefore approving an account and may request additional financial documentation if necessary.

4.Eligibility & Account Maintenance

Direct Bill Accounts are available to businesses, government agencies, and qualifying individualswho meet Seattle Shuttle’s creditworthiness criteria.

Accounts must be kept in good standing, with timely payments and compliance with all terms of service.

Seattle Shuttle reserves the right to modify, suspend, or terminateDirect Bill privileges due to non-payment, misuse, or violation of account terms.

For more information on setting up a Direct Bill Account, please contact our Corporate Accounts Team. We are committed to providing streamlined billing solutions for our valued clients.

Discount Code Terms & Conditions – Seattle Shuttle

Seattle Shuttle offers discount codes as a promotional benefit to customers booking through our official website and mobile application. To ensure fair use and transparency, the following terms and conditions apply to all discount codes.

1.Valid Use of Discount Codes

Discount codes can only be applied when making a reservation through comor the official Seattle Shuttle mobile application.

Discount codes must be entered at the time of bookingto be valid.

Discounts are not applicableto bookings made through third-party platforms or service providers.

Phone reservations are not eligiblefor discount code redemption.

2.Restrictions & Limitations

Discount codes cannot be combinedwith other promotions, special offers, or discounts.

Codes are non-transferable, have no cash value, and cannot be exchanged for refunds, credits, or other benefits.

Each discount code may have specific terms, such as a minimum fare requirement, usage limits, or geographic restrictions.

3.Expiration & Validity

Discount codes must be used before the expiration datestated in the promotion.

Expired codes will not be honoredunder any circumstances.

Seattle Shuttle reserves the right to modify, suspend, or terminate any discount code promotion without prior notice.

By using a discount code, you agree to comply with these terms and conditions. For any questions regarding promotions or discount eligibility, please contact Seattle Shuttle Customer Support.

Reservation Confirmation & Receipt Policy – Seattle Shuttle

To ensure a smooth and transparent booking experience, Seattle Shuttle provides email confirmations and receipts for eligible reservations. Please review the following policies regarding reservation confirmation and proof of payment.

1.Email Confirmations for Online & Phone Reservations

Customers who book through the Seattle Shuttle websiteor via phone have the option to receive an email confirmation upon successful reservation.

The confirmation email will include complete reservation details, including:

Pickup and drop-off locations

Date and time of service

Service type (e.g., standard shuttle, executive car service)

Payment details, including fare breakdown and payment status

Customers are encouraged to review their confirmation email carefullyand contact customer support if any discrepancies are found.

2.Receipts for Airport & In-Vehicle Reservations

For reservations made at the airportor directly with a driver, it is the customer’s responsibility to request a receipt as proof of payment at the time of service.

Drivers are equipped to provide a printed or digital receiptupon request.

Seattle Shuttle cannot guaranteethe ability to issue a receipt after the trip is completed unless previously requested at the time of payment.

3.Additional Receipt Requests

If a customer requires a duplicate receipt for any completed reservation, they may contact Seattle Shuttle’s customer service teamand provide the necessary booking details for verification.

Requests for past receipts may be subject to processing times and availability in our records.

By booking with Seattle Shuttle, customers acknowledge their responsibility to request and retain proof of payment for all transactions. For any assistance with confirmations or receipts, please contact our customer support team.

Modifications & Cancellation– Seattle Shuttle

1.Modifying Your Reservation

If you need to make changes to an existing booking, you may do so through one of the following methods:

2.Online Account Management:

Modify your pick-up time, location, or other relevant details as needed.

Any fare adjustments or additional fees will be displayed before confirming the change.

3.Phone Assistance:

Call our customer support team at +1 206-748-8853 and provide your reservation details.

Our team will assist in making the requested changes, subject to availability.

Please note: Modifications made during peak travel periods or holidaysmay incur additional charges due to high demand.

4.Cancelling a Reservation

If you need to cancel your booking, you must do so by:

Logging into your Seattle Shuttle accountand navigating to the Travel History

Selecting the reservation, you wish to cancel and following the prompts to complete the cancellation process.

Upon successful cancellation, you will receive an email confirmationof the cancellation.

5.Important Notes on Changes & Cancellations

Cancellations and modifications are subject to our Cancellation Policy, including potential refund eligibility based on the timing of the request.

Last-minute modificationsmay be subject to availability and applicable fees.

Failure to cancel a reservation in accordance with our policy may result in full fare charges without eligibility for a refund.

For any assistance with modifying or canceling your reservation, please contact our customer support team at +1 206-748-8853. Our goal is to provide a seamless experience while accommodating your travel needs efficiently.

Cancellation & Refund Policy – Seattle Shuttle

At Seattle Shuttle, we strive to offer flexibility while maintaining efficient scheduling. The following policy outlines the conditions under which refunds are granted and the applicable cancellation fees.

1.Cancellation & Refund Eligibility

Full Refund:

A full refundwill be issued if you cancel your booking at least 24 hours prior to your scheduled pick-up time.

Cancellations must be made through your Seattle Shuttle accountor by contacting our customer support team.

2.Partial Refund with Cancellation Fee:

If you are unable to take your scheduled ride due to unexpected circumstances, you may still be eligible for a partial refund(minus a cancellation fee).

To qualify, you must cancel your booking within 24 hours after your scheduled pick-up timeusing our online platform.

The cancellation fee will be deducted from the refund amount, and the remaining balance will be processed accordingly.

3.Non-Refundable Cancellations:

If the cancellation request is made beyond the 24-hour window after the scheduled pick-up time, the full fare will be charged, and no refund will be issued.

Failure to cancel your reservation in accordance with this policy will result in a non-refundable chargefor the entire fare.

4.Credit Card Refund Processing

Once a refund request is approved, Seattle Shuttle will process the refund within 24 hours(excluding weekends and federal holidays).

The refund will be sent to the original payment methodused at the time of booking.

Processing times may vary depending on the customer’s financial institution. Customers are encouraged to check with their bank or credit card provider for updates on the status of the refund.

For any questions or concerns regarding cancellations and refunds, please contact Seattle Shuttle’s customer support team. We appreciate your cooperation and understanding of our policies, which help us maintain efficient service for all passengers.

Corporate Account Refund – Seattle Shuttle

Seattle Shuttle is committed to ensuring a smooth refund process for our corporate account clients. The following outlines the refund procedures for corporate accounts, specifically for check refunds.

1.Check Refund Processing

Once a refund request is approved, it will be processed dailyand entered into our financial system for disbursement.

Refunds issued via checkare processed once per week, with checks being prepared and mailed every Friday.

2.Delivery Timeline & Considerations

Refund checks will be mailed to the address provided by the corporate account holderat the time of the request.

Delivery times may varydepending on the postal service and are subject to delays due to federal holidays or other mail disruptions.

If an incorrect mailing address is provided or changes occur after submission, it is the responsibility of the corporate account holderto notify Seattle Shuttle immediately to prevent delays.

3.Additional Notes

The refund request must be approvedbefore processing; corporate clients will be notified once approval is granted.

If a corporate client has not received a refund check within a reasonable timeframe, they should contact Seattle Shuttle’s finance departmentfor tracking assistance.

For any inquiries regarding corporate account refunds, please reach out to our corporate support team for further assistance. We appreciate your business and are dedicated to ensuring an efficient and reliable refund process.

Seat Belt Policy – Seattle Shuttle

At Seattle Shuttle, customer safety is our top priority. To ensure the well-being of all passengers, we require compliance with seat belt laws at all times while inside our vehicles.

1.Seat Belt Requirement

All Seattle Shuttle vehiclesare equipped with properly functioning seat belts for every passenger.

Passengers are required to wear seat beltsfor the duration of the ride, as mandated by local and state laws.

It is the customer’s responsibilityto ensure their seat belt is securely fastened immediately upon entering the vehicle and remains fastened throughout the trip.

2.Compliance with Safety Laws

Seattle Shuttle strictly adheresto all applicable state and federal safety regulations concerning passenger restraint systems.

Parents and guardiansare responsible for ensuring that children and minors comply with seat belt and child safety seat laws as required by local and state regulations.

Failure to comply with seat belt laws may result in legal penalties, including fines imposed by law enforcement.

3.Operator Discretion & Refusal of Service

Operators reserve the rightto deny service to any passenger who refuses to wear a seat belt or fails to comply with applicable seat belt laws.

If a passenger refuses to fasten their seat belt and does not comply after being advised by the driver, the operator may terminate the trip immediately, and no refunds will be issued.

By choosing Seattle Shuttle, you agree to abide by all seat belt safety requirements for your protection and the safety of others in the vehicle. We appreciate your cooperation in making every ride safe and comfortable for all passengers.

Vehicle Capacity & Luggage – Seattle Shuttle

At Seattle Shuttle, we prioritize passenger comfort, safety, and compliance with state regulations. To ensure a seamless travel experience, please review the following guidelines regarding seating capacity and luggage allowances.

1.Vehicle Seating Capacity

Our fleet consists of sedans, SUVs, and vans, each with designated seating capacities based on vehicle type and safety regulations:

Sedans– Typically accommodate up to 3 passengers with limited luggage space.

SUVs– Typically accommodate up to 6 passengers, also with limited luggage space.

Vans– Capacity varies by model and location; customers should confirm availability when booking.

Note: Seating capacity may vary depending on regional availability and vehicle model. Please verify your specific needs when making a reservation.

2.Luggage Guidelines & Additional Charges

Standard luggage allowanceis based on available cargo space per vehicle.

Oversized or excessive luggage(such as large suitcases, sports equipment, or additional bags) may exceed the vehicle’s capacity and require a second vehicle at an additional cost.

To avoid last-minute issues, customers should inform Seattle Shuttle at the time of bookingif traveling with extra luggage, large items, or specialty equipment.

3.Compliance with Safety & State Regulations

All passengers must be seated in a designated seat equipped with a working seat belt.

State laws strictly prohibit overloading vehiclesbeyond their designated seating capacity.

Any attempt to exceed the legally allowed passenger limit may require additional vehicle reservations, which will be billed accordingly.

The driver has the authority to deny service or adjust the reservationif seating or luggage capacity is exceeded beyond safety guidelines.

For questions regarding seating arrangements, luggage capacity, or special requests, please contact Seattle Shuttle’s customer support before your scheduled ride. We appreciate your cooperation in ensuring a safe, efficient, and comfortable travel experience for all passengers.

No Smoking Policy – Seattle

Seattle Shuttle is committed to providing a clean, comfortable, and safe travel experience for all passengers. To maintain the highest standards of cleanliness and air quality, smoking is strictly prohibited in all Seattle Shuttle vehicles.

1.Prohibited Substances

The use of cigarettes, cigars, electronic cigarettes (e-cigarettes), vaping devices, and any other smoking-related productsis strictly forbidden inside all vehicles.

The use of controlled or illegal substancesis also strictly prohibited and may result in immediate termination of service without a refund.

2.Compliance & Enforcement

Operators reserve the rightto deny service or discontinue a trip if a passenger is found smoking in violation of this policy.

Customers who violate the no-smoking policymay be subject to cleaning fees to restore the vehicle’s interior, as well as potential fines or penalties in accordance with Seattle Shuttle’s service agreement.

3.Commitment to Passenger Comfort

This policy is in place to ensure that all Seattle Shuttle passengers enjoy a clean, fresh, and odor-free environment during their ride. We appreciate your cooperation and respect for fellow travelers by adhering to this strict no-smoking policy.

For any questions or concerns, please contact Seattle Shuttle’s customer support team.

4.Special Handling & Accessible Transportation – Seattle Shuttle

Seattle Shuttle is committed to providing inclusive and accessible transportation for all passengers, including those with disabilities or special mobility needs. We strive to ensure that every customer experiences safe, comfortable, and reliable transportation, in full compliance with federal accessibility regulations.

5.Accessible Transportation Services

Seattle Shuttle offers wheelchair-accessible vehiclesto accommodate passengers who use manual or motorized wheelchairs, ensuring safe and convenient transport.

Passengers traveling with service animalsare fully accommodated in compliance with the Americans with Disabilities Act (ADA). Service animals are welcome aboard at no additional charge.

If special assistance is required, customers are encouraged to inform us at the time of bookingso that appropriate accommodation can be arranged.

6.Reservation Requirements

All Seattle Shuttle services require reservations to ensure vehicle availability and proper accommodation of accessibility needs.

To guarantee the availability of an accessible vehicle, we recommend booking as early as possible, particularly during peak travel periods.

7.Commitment to Passenger Support

Our trained drivers and staff are dedicated to assisting customers with disabilities and will provide reasonable accommodation to ensure a safe and smooth travel experience.

Seattle Shuttle remains fully compliantwith all federal, state, and local accessibility regulations and continuously strives to improve our services to meet the needs of all passengers.

For additional information or to request accessible transportation, please contact Seattle Shuttle’s customer support team at the time of booking. We appreciate your trust in our service and are committed to providing equal access and exceptional care for all customers.

Traveling with Children – Seattle Shuttle

Seattle Shuttle is committed to providing safe, reliable, and family-friendly transportation for travelers of all ages. We welcome children aboard our vehicles, provided they are accompanied by a responsible adult and comply with all applicable child safety regulations.

1.Booking for Children

When making an online reservation, please indicate the number of children travelingto ensure adequate seating accommodation.

Children cannot ride on the lap of an adultunder any circumstances, as prohibited by state safety laws. Every child must have their own designated seat equipped with a working safety belt.

2.Child Safety Seats & Compliance with State Laws

If your child is under the minimum age/weight standardsrequired by state law, you must provide an approved child safety seat that meets all legal safety requirements.

Seattle Shuttle does not provide car seats; it is the responsibility of the parent or guardianto bring and properly secure an approved child safety seat before travel.

Laws regarding child safety restraints vary by state. We strongly recommend that parents and guardians familiarize themselves with the child passenger safety lawsof all states in which they will be traveling.

3.Additional Safety Guidelines

All children must remain properly seated and securedin their designated seats for the duration of the trip.

Parents and guardians are responsible for supervising their childrenat all times while inside the vehicle.

If proper seating arrangements and safety restraints are not met at the time of pickup, Seattle Shuttle reserves the right to deny service without a refundin order to comply with safety regulations.

For any questions regarding traveling with children, seat safety requirements, or booking accommodations, please contact Seattle Shuttle’s customer support team prior to your scheduled ride. We appreciate your cooperation in ensuring a safe and comfortable travel experience for all passengers.

Traveling Minors Policy – Seattle Shuttle

At Seattle Shuttle, the safety and well-being of young travelers is a top priority. To ensure a secure travel experience, the following guidelines apply to minors traveling on our services.

1.Age Requirement for Unaccompanied Minors

Children under the age of 16must be accompanied by a parent, legal guardian, or a responsible adult for the entire duration of the trip.

Seattle Shuttle does not permit unaccompanied minorsto travel alone in any of our vehicles.

2.Operator Discretion & Right to Refuse Service

Our drivers and operators reserve the right to refuse serviceif a minor is not old enough to ride alone and is unaccompanied by an adult.

If a reservation is made for an underage passenger without an accompanying adult, the trip will be canceled, and a refund may not be issued.

3.Responsibility of Parents & Guardians

It is the responsibility of parents or guardiansto ensure proper supervision and accompaniment for minors during their journey.

Parents/guardians must provide accurate contact informationin case of an emergency or unexpected travel disruption.

For further inquiries regarding our Traveling Minors Policy or to discuss special travel arrangements, please contact Seattle Shuttle’s customer support team before booking. We appreciate your cooperation in ensuring a safe and seamless travel experience for all passengers.

Pet Policy – Seattle Shuttle

Seattle Shuttle welcomes pets and service animals aboard our vehicles, ensuring a comfortable and safe travel experience for all passengers. To maintain cleanliness, safety, and compliance with local regulations, we require adherence to the following pet policies.

1.Pet Travel Requirements

All non-service animals must be pre-bookedto ensure proper accommodation.

1.Kennel Requirement:

All pets, except service animals, must be securely placed in an appropriately sized, well-ventilated, and fully enclosed carrierfor the duration of the ride.

Pets less than 20 poundsmay be transported in a lap carrier as long as the carrier remains securely fastened during transit.

Pets over 25 poundsmay require booking an exclusive van reservation to ensure adequate space and comfort.

2.Pet Behavior & Safety:

Pets must be well-behaved, non-aggressive, and accustomed to travel.

Owners are responsible for cleaning up after their petsand ensuring that carriers remain clean and odor-free.

3.City-Specific Restrictions:

Additional pet regulations may apply in select cities. Please check with Seattle Shuttle customer supportif you are traveling in a restricted area.

4.Service Animals

Service animals are always permittedin Seattle Shuttle vehicles in compliance with the Americans with Disabilities Act (ADA).

No kennel is required for service animals; however, passengers should be mindful of vehicle space limitations when booking a ride.

To ensure a seamless experience, customers traveling with service animalsshould indicate this when making a reservation.

Seattle Shuttle is committed to accommodating pet owners while ensuring a clean and comfortable environment for all passengers. If you have any questions or require special accommodation for your pet, please contact our customer support team before booking.

User Responsibility & Booking Accuracy Policy – Seattle Shuttle

Seattle Shuttle provides a seamless and efficient booking experience for all customers. To ensure a smooth travel experience, customers are responsible for providing accurate booking details and reviewing their reservations carefully.

1.Customer Responsibility for Accurate Information

By submitting a reservation request, the customer agrees that all provided information—including pickup and drop-off locations, travel dates, times, contact details, and passenger count—is accurate and complete.

Seattle Shuttle is not responsiblefor errors or mistakes made by customers while booking through our website, mobile application, or customer service representatives.

2.Confirmation & Review Process

To assist customers in verifying their reservation details, Seattle Shuttle provides:

Email Confirmation– A detailed confirmation email is sent immediately after booking, outlining the reservation details. Customers should review this email carefully and report any discrepancies as soon as possible.

Automated Reminder Calls– In select locations, customers will receive an automated reminder call the day before their scheduled pickup. This provides an additional opportunity to verify details and make necessary changes.

3.Modifications & Cancellations

Customers who identify errors in their reservation must contact Seattle Shuttle at least four (4) hours in advanceto request modifications.

Changes or cancellations must comply with Seattle Shuttle’s Cancellation Policy, and certain modifications may be subject to additional fees or availability constraints.

4.Liability for User Errors

Seattle Shuttle is not liablefor missed rides, incorrect pickup/drop-off locations, or any other inconveniences resulting from customer errors in the booking process.

Any costs incurred due to incorrect information provided by the customer—including additional fares, wait fees, or last-minute rescheduling—will be the customer’s responsibility.

Customers are encouraged to double-check all reservation details before finalizing their booking to ensure a hassle-free travel experience. If assistance is needed, please contact Seattle Shuttle’s customer support team before the scheduled ride.

Travel Times, Delays & Service Advisories – Seattle Shuttle

At Seattle Shuttle, we strive to provide timely, efficient, and reliable transportation services. However, certain circumstances beyond our control may impact travel times. To ensure transparency, we have established the following policies regarding travel delays, unforeseen disruptions, and service advisories.

1.Travel Delays & Unforeseen Circumstances

Seattle Shuttle and its partners cannot guarantee exact arrival or drop-off timesdue to factors such as:

Heavy traffic congestion

Severe weather conditions(snowstorms, heavy rain, fog, etc.)

2.Road closures, detours, or accidents

Unscheduled transportation or security delays

Any other unforeseen disruptionsbeyond our control

While we make every effort to provide timely service, we are not liable for delays caused by these external factors.

If a significant delay is anticipated, Seattle Shuttle reserves the right to cancel reservationsin advance and issue a full refund to affected customers.

3.Service Advisories & Customer Notifications

In cases where service interruptions, delays, or route changes occur due to severe weather, traffic incidents, or operational disruptions, Seattle Shuttle will make every effort to inform customers in advance.

Whenever possible, we will post service updates through:

Our official website

Company blog or social media channels

Email or SMS notificationsfor affected customers

We encourage all passengers to check for updates before their scheduled travel, particularly during peak travel times or inclement weather conditions.

4.Customer Responsibility & Precautions

Customers should allow extra timewhen planning transportation, particularly for airport transfers, cruise terminal drop-offs, or time-sensitive travel.

It is the customer’s responsibilityto monitor weather conditions, flight schedules, and local traffic reports to anticipate potential delays.

Seattle Shuttle will not reimburse costsincurred due to missed flights, appointments, or other travel connections resulting from uncontrollable delays.

We appreciate your understanding and cooperation in navigating unforeseen travel conditions. For the most up-to-date information regarding service advisories, please visit our official website or contact Seattle Shuttle’s customer support team.

Lost & Found Policy – Seattle Shuttle

Seattle Shuttle understands that personal belongings may occasionally be left behind in our vehicles. To assist customers in recovering lost items, we have established the following Lost & Found procedures.

1.Reporting Lost Items

If you believe you have left an item in a Seattle Shuttle vehicle, please contact our Lost & Found Department as soon as possible by:

Calling Seattle Shuttle Customer Supportat +1 206-748-8853

Submitting a Lost Item Reportvia our official website

Visiting our designated office location

2.Required Information for Item Identification

To help us locate your lost item, you will be required to provide the following details:

Description of the item(color, brand, size, distinguishing features, etc.)

Date and time of your ride

Pickup and drop-off locations

Vehicle details(if known, such as shuttle number or driver’s name)

Your contact information

Providing as much detail as possible will expedite the search process.

3.Recovery & Claim Process

If your lost item is found, our team will contact you with further instructionson how to retrieve it.

Customers are responsible for arranging pickup of recovered itemsat a Seattle Shuttle location or covering any applicable shipping costs if the item is mailed.

Unclaimed items will be held for a limited periodbefore being discarded or donated, in accordance with Seattle Shuttle’s Lost & Found policy.

4.Limitations & Liability

Seattle Shuttle is not responsible for lost, stolen, or damaged propertyleft behind in our vehicles.

We will make reasonable effortsto recover lost items but cannot guarantee retrieval.

Valuable or sensitive items (e.g., electronics, passports, wallets) should be kept securely in your possessionat all times.

For any questions regarding lost property, please contact Seattle Shuttle Customer Support. We are here to assist you in recovering your belongings whenever possible.

Service Pricing & Descriptions – Seattle Shuttle

Seattle Shuttle is committed to providing transparent and competitive pricing for our fleet of vehicles and transportation services. The following policy outlines how list prices are determined, how pricing discrepancies are handled, and what customers should expect when booking a ride through our platform.

1.Vehicle Pricing & List Price Representation

The List Pricedisplayed for vehicles and fleet services on our website represents:

The full retail priceis set by the vehicle provider or service operator.

A suggested pricebased on standard industry practices.

An estimated retail valuefor a comparable vehicle or service offered elsewhere.

The List Price is intended as a comparative price estimateand may not always reflect the prevailing rate in every location or on any given day.

For vehicle sets or fleet packages, the List Price may represent an “open-stock” pricing model, meaning the sum of the estimated or suggested retail prices for each vehicle included in the package.

If a vehicle or fleet is offered for booking through a third-party provider, the List Price may be provided directly by the provider.

2.Pricing Accuracy & Adjustments

Seattle Shuttle makes every effort to ensure the accuracy of vehicle pricing; however, in the event of a mis pricing or error in the displayed fare, the following actions may be taken:

If a pricing discrepancy is discoveredand the correct price is higher than the listed price at the time of booking, Seattle Shuttle reserves the right to:

Contact the customerbefore their scheduled ride to confirm whether they would like to proceed with the corrected fare.

Cancel the bookingand provide notification of the cancellation if the customer does not agree to the updated price.

Seattle Shuttle is not obligated to honor incorrect pricingthat results from technical errors, system malfunctions, or unintended miscalculations.

3.Pricing Variability & Market Factors

Prices for fleet services may fluctuate based on availability, demand, seasonal variations, local regulations, and provider-set rates.

Promotional discounts, exclusive offers, or third-party partnershipsmay impact final pricing, and the List Price should not be interpreted as a fixed rate across all locations and time periods.

Seattle Shuttle reserves the right to update pricing at any time without prior noticeto reflect market conditions or operational adjustments.

4.Customer Notification & Support

If a booking is affected by pricing errors or adjustments, Seattle Shuttle will make reasonable efforts to inform customers promptly.

For any questions or concerns about pricing, quotes, or billing discrepancies, customers are encouraged to contact Seattle Shuttle’s customer support teambefore confirming their reservation.

By booking a ride with Seattle Shuttle, customers acknowledge and accept these terms regarding pricing, adjustments, and potential corrections. We appreciate your trust in our services and are committed to providing fair and transparent pricing for all passengers.

Changes to Terms and Conditions – Seattle Shuttle

Seattle Shuttle reserves the right to modify, amend, or update these Terms and Conditions at any time, at our sole discretion. Changes may be made to reflect updates in business operations, legal requirements, industry standards, or service enhancements.

1.Notification of Changes

Any modifications to these Terms and Conditions will be published on our official websitewith a notice indicating the date of the most recent update.

In certain cases, we may also notify customers of significant changes via email, newsletters, or other communication channels.

3.Customer Responsibility & Acceptance of Changes

It is the customer’s responsibilityto review the Terms and Conditions periodically to stay informed of any updates.

Continued useof Seattle Shuttle services, including visiting our website, making reservations, or participating in any program after the publication of an updated agreement, constitutes binding acceptance of the changes.

If you do not agreewith the revised Terms and Conditions, you must discontinue use of our services immediately.

4.Scope of Modifications

Changes to this agreement may include, but are not limited to:

Adjustments to booking policies, cancellation policies, or refund procedures.

Updates to pricing structures, service fees, or additional charges.

Modifications related to safety regulations, legal compliance, or operational standards.

Seattle Shuttle is committed to ensuring transparency and clear communication regarding any changes to our policies. For questions regarding modifications to our Terms and Conditions, please contact Seattle Shuttle Customer Support.

Acknowledgment of Rights – Seattle Shuttle

By using Seattle Shuttle’s services, website, and associated programs, you acknowledge and agree that all rights, titles, and interests, including but not limited to those covered under Intellectual Property Rights, are the exclusive property of Seattle Shuttle and its licensors.

1.Ownership & Intellectual Property Rights

All content, trademarks, logos, software, text, graphics, designs, and proprietary technologyused on the Seattle Shuttle website and services are protected under applicable intellectual property laws.

Customers and users do not acquire any ownership, rights, or interestsin Seattle Shuttle’s intellectual property beyond what is explicitly granted under this Agreement.

2.Restrictions on Use & Unauthorized Modifications

You expressly agree that you will not, under any circumstances:

Modify, adapt, translate, or create derivative worksfrom Seattle Shuttle’s software, services, or documentation.

Decompile, reverse engineer, disassemble, or attempt to derive source codefrom any software, platform, or proprietary technology owned by Seattle Shuttle.

Reproduce, distribute, sell, or create competing services or productsbased on access to Seattle Shuttle’s proprietary systems, website, or business models.

Use, disclose, or exploit any proprietary or confidential informationgained through your access to Seattle Shuttle’s services for any unauthorized purpose.

3.Enforcement & Compliance

Any unauthorized use, reproduction, or modification of Seattle Shuttle’s intellectual property may result in legal actionunder applicable copyright, trademark, and trade secret laws.

Seattle Shuttle reserves the right to suspend or terminateaccess to its services if a user is found in violation of these terms.

By continuing to use Seattle Shuttle’s services, you expressly acknowledge and agree to these terms regarding intellectual property and proprietary rights. For any questions regarding usage rights, please contact Seattle Shuttle’s legal team or customer support.

Website Use & Modification Policy – Seattle Shuttle

Seattle Shuttle reserves the right to modify, update, suspend, or remove any part of its website, services, or content at any time, with or without prior notice. By accessing and using the Seattle Shuttle website, you acknowledge and agree to the following terms regarding website availability, modifications, and terms of use.

1.Website Modifications & Service Updates

Seattle Shuttle may, at its sole discretion, change, enhance, restrict, suspend, or discontinueany portion of the website or its services, either temporarily or permanently, without prior notification.

This may include, but is not limited to:

Changes to features, pricing, or service offerings.

Updates to user interfaces, booking tools, or account management systems.

Temporary or permanent removal of content, web pages, or functionalities.

Seattle Shuttle shall not be held liablefor any inconvenience, loss, or damage resulting from such changes, suspensions, or removals.

2.Acceptance of Terms & Continued Use

Seattle Shuttle reserves the rightto modify or update these Terms and Conditions at any time.

Any changes to the Terms and Conditionswill be posted on the website, and continued use of the website following such changes constitutes your acceptance of the revised terms.

If you do not agreeto the modifications, you must immediately discontinue using the Seattle Shuttle website and services.

3.Liability Disclaimer

Seattle Shuttle shall not be responsible for website downtime, technical disruptions, or accessibility issuesdue to maintenance, updates, or external factors.

We reserve the right to restrict accessto certain services or areas of the website at our discretion.

For further inquiries regarding website changes, service modifications, or updates to our terms, please contact Seattle Shuttle’s customer support team. Your continued use of our platform signifies your agreement to comply with these terms.

Copyright & Intellectual Property Policy – Seattle Shuttle

Seattle Shuttle is committed to protecting its intellectual property and ensuring compliance with copyright laws. By accessing and using our website, you acknowledge and agree to abide by the following copyright and intellectual property terms.

1.Ownership of Intellectual Property

All copyrights, trademarks, and other intellectual property rightsrelated to the Seattle Shuttle website, including but not limited to website design, text, graphics, images, software, source code, and multimedia content, are owned by, licensed to, or legally utilized by Seattle Shuttle in accordance with applicable laws.

Seattle Shuttle reserves all rightsto its website content and intellectual property.

2.Permitted Use

By accessing the Seattle Shuttle website, you agree that all content is provided solely for personal, non-commercial use.

You may notmodify, publish, distribute, reproduce, store, or transmit any content without prior written consent from Seattle Shuttle or the respective copyright holder.

The only exceptionto this restriction is the ability to download, copy, or print portions of the website for personal, non-commercial home use only.

3.Prohibited Uses & Copyright Violations

Without explicit written permission, users are strictly prohibited from:

Copying, modifying, reproducing, republishing, uploading, posting, transmitting, or distributing any content from this website.

Using website content for commercial, public, or third-party purposes.

Creating derivative works, adapting, or incorporating any part of Seattle Shuttle’s intellectual property into another platform, product, or service.

4.Digital Millennium Copyright Act (DMCA) Notice

Seattle Shuttle respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe that any content on the Seattle Shuttle website infringes your copyright, you may submit a DMCA takedown request by providing the following information:

A detailed descriptionof the copyrighted work that you claim has been infringed.

The specific location (URL)of the allegedly infringing material on the Seattle Shuttle website.

Your contact information, including name, address, phone number, and email address.

A statementthat you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.

A sworn statementthat the information provided is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

Your physical or electronic signature.

DMCA requests should be sent to info@seattleshuttle.com.

5.Enforcement & Legal Consequences

Seattle Shuttle actively monitorscopyright violations and unauthorized use of its intellectual property.

Any infringement of these terms may result in legal action, including civil and criminal penalties.

Seattle Shuttle reserves the right to terminate accessto its website and services for users who repeatedly violate copyright laws.

For copyright inquiries or requests for permission, please contact Seattle Shuttle’s legal department. By continuing to use the Seattle Shuttle website, you agree to comply with this Copyright Policy and all applicable intellectual property laws.

Indemnification Policy – Seattle Shuttle

By using the Seattle Shuttle website and services, you agree to indemnify, defend, and hold harmless Seattle Shuttle, its affiliates, employees, agents, directors, officers, and service providers from all claims, liabilities, losses, damages, legal fees, and costs arising from your use of the website or services.

1.Scope of Indemnification

You expressly agree to indemnify and hold Seattle Shuttle harmless from any claims or legal actions resulting from:

Breach of Terms & Conditions– Any violation of Seattle Shuttle’s Terms and Conditions, Privacy Policy, or other governing agreements.

Unauthorized Use of Services– Any misuse or improper use of Seattle Shuttle’s website, booking platform, or transportation services.

Violation of Laws or Third-Party Rights– Any action that infringes on intellectual property, privacy rights, or legal regulations.

Negligence or Misconduct– Any willful misrepresentation, fraudulent activity, or failure to comply with applicable laws.

2.Financial Responsibility for Claims & Damages

If Seattle Shuttle is subject to any lawsuits, legal claims, penalties, or financial lossesdue to actions taken by you, you agree to cover all associated legal costs, court fees, settlement amounts, and damages.

Seattle Shuttle reserves the right to assume exclusive defense and controlof any legal matter in which indemnification is required. In such cases, you agree to cooperate fully with Seattle Shuttle’s legal team.

3.Limitation of Seattle Shuttle’s Liability

Seattle Shuttle is not liablefor any indirect, incidental, or consequential damages arising from your use of the website or services.

Your use of Seattle Shuttle’s platform is at your own risk, and you assume full responsibilityfor any outcomes resulting from your interactions with our services.

4.Continued Compliance

This indemnification obligation remains in effect even after you stop using Seattle Shuttle’s services.

If you disagree with any part of these terms, you must immediately cease usingSeattle Shuttle’s website and services.

For any questions or concerns regarding liability and indemnification, please contact Seattle Shuttle’s legal department. By continuing to use Seattle Shuttle’s services, you agree to comply with this Indemnification Policy.

Fraud Prevention & Enforcement Policy – Seattle Shuttle

Seattle Shuttle is committed to maintaining the security and integrity of its website and services. Fraudulent activities are strictly prohibited and will be actively monitored, investigated, and penalized.

1.Monitoring & Detection of Fraudulent Activity

Seattle Shuttle employs advanced security measures to detect, prevent, and respond to fraudulent transactions, including but not limited to:

2.Unauthorized use of credit/debit cards or payment methods

Misrepresentation of identity or personal informationduring booking

Chargeback fraudor unauthorized disputes of legitimate charges

Multiple suspicious bookings from a single account or device

Use of stolen credentials or compromised accounts

3.Consequences of Fraudulent Behavior

If fraudulent activity is suspected or detected, Seattle Shuttle reserves the right to take immediate action, which may include:

Automatic cancellation of the fraudulent booking, without prior notification to the user.

Suspension or permanent banning of the user’s account, preventing future transactions.

Legal actionagainst individuals involved in fraudulent behavior, which may include reporting to law enforcement authorities and financial institutions.

Recovery of financial losses, including but not limited to:

All legal fees, investigation costs, and penalties incurreddue to fraudulent transactions.

Reimbursement of damages suffered by Seattle Shuttleas a result of fraud.

4.Customer Responsibility & Compliance

Customers are required to provide accurate and verifiable informationwhen making a booking.

Any attempt to deceive, manipulate, or exploitSeattle Shuttle’s booking system will be treated as fraud and subject to immediate enforcement.

If you believe your account or payment informationhas been compromised, you must immediately report the issue to Seattle Shuttle’s Customer Support Team.

5.Seattle Shuttle’s Right to Enforce Fraud Policies

Seattle Shuttle reserves the right to block or restrict accessto its website and services for any user suspected of fraudulent activity.

We may collaborate with law enforcement agencies, banks, and credit card providersto investigate and prevent fraud.

Seattle Shuttle is not liablefor any losses, inconveniences, or missed reservations resulting from the cancellation of fraudulent bookings.

By using Seattle Shuttle’s services, you acknowledge and agree to comply with our fraud prevention measures. For concerns regarding unauthorized activity, please contact Seattle Shuttle’s Fraud Prevention Team immediately.

Nondiscrimination Policy – Seattle Shuttle

Seattle Shuttle is committed to fostering a travel experience that is inclusive, respectful, and accessible for all passengers. Our services are provided without discrimination of any kind, ensuring equal access and fair treatment for all customers.

1.Equal Access to Transportation Services

Seattle Shuttle offers transportation services exclusively based on vehicle and chauffeur availability and does not discriminate against any passenger based on:

Race, ethnicity, or national origin

Sex, gender identity, or gender expression

Sexual orientation

Religion, religious beliefs, or creed

Disability, medical condition, or physical/mental impairment

Age

Geographic departure points or destination

2.Commitment to Accessibility & Inclusion

Seattle Shuttle ensures full compliancewith all applicable federal, state, and local nondiscrimination laws, including the Americans with Disabilities Act (ADA).

Passengers requiring accessible transportation, wheelchair-accessible vehicles, or service animal accommodationswill receive equal service without additional restrictions or fees.

All Seattle Shuttle personnel, including chauffeurs and customer support representatives, are trained to uphold inclusive and respectful service practices.

3.Reporting & Accountability

Any passenger who experiences discrimination or unfair treatmentis encouraged to immediately report the incident to Seattle Shuttle’s Customer Service Team.

Seattle Shuttle will promptly investigateall complaints and take appropriate action to uphold our commitment to equal service standards.

Seattle Shuttle does not tolerate discrimination in any form and remains dedicated to providing safe, reliable, and inclusive transportation for all passengers. If you have any concerns or require special accommodations, please contact our Customer Support Team at +1 206-748-8853.

Chauffeur Conduct Policy – Seattle Shuttle

Seattle Shuttle is committed to maintaining the highest standards of professionalism, safety, and reliability. All chauffeurs are expected to conduct themselves with integrity, courtesy, and professionalism at all times while providing transportation services.

1.Zero Tolerance Policy – Drug & Alcohol Use

Seattle Shuttle enforces a strict zero-tolerance policy regarding the use of drugs and alcohol by its chauffeurs.

Chauffeurs must notconsume, possess, or be under the influence of alcohol, illegal substances, or impairing prescription drugs while on duty.

Any chauffeur found violating this policy will be subject to immediate disciplinary action, including termination of employmentand possible legal consequences.

If you suspect that a Seattle Shuttle chauffeur is under the influence of drugs or alcohol, please report it immediately by contacting our Zero-Tolerance Hotline at +1(253)666-6560

2.Professional Conduct & Passenger Safety

All Seattle Shuttle chauffeurs are required to:

Adhere to all traffic laws and safety regulationsto ensure a safe travel experience.

Demonstrate professional behavior, including courteous communication and respectful interactions with passengers.

Maintain a clean and well-groomed appearance, in accordance with Seattle Shuttle’s professional dress code.

Refrain from engaging in inappropriate behavior, including discrimination, harassment, or unprofessional conduct.

3.Reporting Misconduct or Safety Concerns

Passengers who experience inappropriate behavior, safety concerns, or service issues involving a chauffeur are encouraged to report incidents to Seattle Shuttle’s Customer Support Team, available 24/7 at +1(253)666-6560

We take all complaints seriously and will thoroughly investigate any reports of misconduct to ensure that our chauffeurs meet the highest standards of safety and professionalism.

Seattle Shuttle is dedicated to delivering a safe, comfortable, and professional transportation experience for all passengers. Thank you for helping us uphold these standards.

Warranty Disclaimer & Limitation of Liability – Seattle Shuttle

Seattle Shuttle provides its website, services, and digital platforms on an “AS IS” and “AS AVAILABLE” basis, with no guarantees or warranties of any kind, whether express or implied. By using Seattle Shuttle’s website and services, you acknowledge and agree to the following disclaimers and limitations of liability.

1.Disclaimer of Warranties

To the fullest extent permitted by law, Seattle Shuttle expressly disclaims all warranties, representations, and conditions, including but not limited to:

Implied warranties of merchantabilityor fitness for a particular purpose.

Non-infringement, compatibility, and uninterrupted functionality.

Accuracy, completeness, or reliabilityof information displayed on the website.

Security and virus-free operation, including guarantees that the website or its servers are free from malware, viruses, or other harmful elements.

Error-free functionality, including assurances that defects will be identified and corrected promptly.

Seattle Shuttle makes no guarantee that the website, mobile applications, or digital services will be uninterrupted, secure, or free from technical issues at all times.

2.Limitation of Liability

To the maximum extent permitted by applicable law, Seattle Shuttle and its affiliates, officers, directors, employees, agents, or service providers shall not be liable for any:

Indirect, incidental, special, punitive, or consequential damagesarising from the use of, or inability to use, the website or services.

Loss of business opportunities, revenue, data, or profitsresulting from system failures, disruptions, or inaccuracies on the website.

Damages caused by technical malfunctions, cyber threats, or unauthorized access to user data.

Reliance on third-party content, links, or servicesaccessible through the Seattle Shuttle website.

Seattle Shuttle is not responsible for any disruptions, delays, or loss of access due to factors beyond its control, including but not limited to internet failures, acts of God, natural disasters, cyber-attacks, or government actions.

3.Exceptions & Legal Compliance

Nothing in these Terms and Conditions shall exclude or limit Seattle Shuttle’s liability for:

Death or personal injurydirectly resulting from the negligence of Seattle Shuttle, its employees, or authorized agents.

Fraud, willful misconduct, or gross negligenceon the part of Seattle Shuttle.

Any liability that cannot be excluded or limited under applicable consumer protection laws.

4.User Acknowledgment

By using Seattle Shuttle’s website and services, you acknowledge that:

You assume all risks associated with the use of our digital platforms.

Seattle Shuttle shall not be held liable for any financial, operational, or technical damagesresulting from website usage.

If you are dissatisfied with the Seattle Shuttle website or services, your sole remedy is to discontinue use.

For further inquiries regarding warranty disclaimers and limitations of liability, please contact Seattle Shuttle’s legal department. Your continued use of our website and services constitutes acceptance of these terms.

Confidentiality & Non-Disclosure Policy – Seattle

Seattle Shuttle is committed to protecting the privacy and confidentiality of proprietary information, customer data, and business-related communications. By using Seattle Shuttle’s services, website, and programs, you agree to maintain the confidentiality of all information obtained through your interactions with Seattle Shuttle, its providers, and customers.

1.Confidential & Proprietary Information

Any information obtained from Seattle Shuttle, its service providers, partners, or customersis considered confidential and proprietary.

This includes, but is not limited to:

Customer data, including names, contact details, travel itineraries, and payment information.

Business operations, pricing models, and service agreements.

Marketing strategies, partnerships, and internal processes.

Technical systems, booking software, and proprietary technologyused by Seattle Shuttle.

2.Non-Disclosure Agreement (NDA) Obligations

By accessing or receiving proprietary information from Seattle Shuttle, you expressly agree not to:

Disclose, share, or distributeany proprietary or confidential information to third parties.

Reproduce, copy, or useconfidential information for any unauthorized purpose.

Sell, disseminate, or commercially exploitSeattle Shuttle’s proprietary business information in any manner.

Use customer data for marketing, solicitation, or any unauthorized activities.

3.Protection of Customer Data

All customer information submitted to Seattle Shuttle remains strictly confidentialand cannot be used, disclosed, or sold for any external purposes.

Any misuse or unauthorized disclosureof customer information will be considered a violation of this policy and may result in legal action, termination of access, and financial penalties.

4.Legal Compliance & Consequences for Violations

Seattle Shuttle reserves the right to pursue legal actionagainst any individual, business, or third party that breaches this Confidentiality Policy.

Violations of privacy laws, data protection regulations, or non-disclosure agreementsmay result in civil or criminal liability.

Seattle Shuttle maintains compliance with all applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR)and the California Consumer Privacy Act (CCPA).

5.User Acknowledgment & Agreement

By engaging with Seattle Shuttle’s services, you acknowledge and agree that:

Confidential information is proprietary to Seattle Shuttleand must be handled responsibly.

You will not share, disclose, or exploitany sensitive business or customer information.

Any breach of confidentialitymay result in account suspension, termination, and potential legal action.

For further inquiries regarding confidentiality agreements, data protection, or information security, please contact Seattle Shuttle’s legal department. Your continued use of Seattle Shuttle’s services constitutes acceptance of this Confidentiality Policy.

Mobile OTP (One-Time Password) sending policies

It’s important to consider security, user privacy, and compliance with relevant regulations. Here are some key points we consider and implemented a Mobile OTP sending policy:

User Consent: Obtain clear and informed consent from users before sending OTPs to their mobile devices. Clearly explain the purpose of OTPs and how they will be used.

Purpose: Clearly state the purpose of sending OTPs, such as account verification, password reset, transaction authorization, or two-factor authentication.

Security Measures: Implement robust security measures to protect OTPs from unauthorized access or interception. This may include encryption, secure transmission protocols, and secure storage of OTPs.

Message Content: Craft OTP messages that are concise, informative, and clearly indicate their purpose. Avoid including any sensitive or personally identifiable information in the OTP message itself.

Message Delivery: Ensure OTPs are delivered promptly and reliably to the user’s registered mobile number. Use reliable SMS gateways or other secure communication channels to transmit OTPs.

Message Expiry: Set an appropriate expiry time for OTPs to mitigate the risk of misuse. Once an OTP expires, it should no longer be considered valid.

Opt-Out Options: Provide users with the ability to opt out of receiving OTPs if they no longer wish to use the associated services or prefer alternative authentication methods. Clearly explain the consequences of opting out, such as limited access to certain features or services.

Data Retention: Define a data retention policy for OTPs that specifies how long the OTPs and associated user data will be stored. Ensure compliance with applicable data protection regulations.

Compliance: Adhere to relevant data protection and privacy regulations, such as the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA) in the United States.

User Support: Provide adequate support channels for users who encounter issues with OTP delivery or have concerns regarding their privacy and security.

Seattle Shuttle SMS Notification Service – Terms & Conditions

1.Explanation of Service

Seattle Shuttle provides SMS notifications (“Shuttle Alerts”) to keep passengers informed about important transaction-related details regarding their reservations. These messages may include, but are not limited to:

Booking confirmations and remindersprior to scheduled pick-up.

Real-time notificationswhen your driver is en route to your location.

Arrival alertswhen your driver has reached the designated pick-up location.

Note: You can manage the types of notifications you receive through your account settings on our website at seattleshuttle.com For assistance, contact our customer support team at +1 206-748-8853.

2.Acceptance of Terms

By subscribing to Seattle Shuttle’s SMS notification service, you acknowledge and agree to be bound by these Terms & Conditions, as well as our standard service terms for Seattle Shuttle transportation.

Important: You may still use Seattle Shuttle services without subscribing to Shuttle Alerts. If you do not agree to these terms, please discontinue use of the service immediately and contact us for further assistance.

3.Privacy Policy

Seattle Shuttle values your privacy and implements strict security measures to protect your personal data. To learn more about how we handle your information, please review our Privacy Policy seattleshuttle.com/privacy-policy/

4.Subscribing to the Service

Any Seattle Shuttle passenger profilewith a valid mobile phone number will automatically be enrolled in Shuttle Alerts upon account setup unless otherwise specified.

SMS notifications are sent exclusively for transactional purposesand in compliance with:

The U.S. Telephone Consumer Protection Act (TCPA) of 1991

The CAN-SPAM Act of 2003

To subscribe, visit your account settings page, enter your mobile number, and select the types of notifications you wish to receive.

At this time, only one mobile number per passenger profilemay be enrolled.

How to Opt-In for Alerts

By using Seattle Shuttle services, you authorize us to send SMS notifications to your registered mobile device. If you did not receive notifications and wish to opt-in, navigate to your account settings and update your preferences.

How to Opt-Out or Unsubscribe

If you no longer wish to receive Shuttle Alerts, you can opt-out at any time:

Via SMS:Reply to any received message with the word STOP from your mobile phone.

Via Online Account:Log in to your Seattle Shuttle account, navigate to notification preferences, and adjust your settings.

Once you opt-out, you will receive a confirmation message, and you will no longer receive Shuttle Alerts unless you re-subscribe in the future.

5.Customer Support & Assistance

For help with Shuttle Alerts, you can:

Call our customer support team at +1 206-748-8853

Request assistance from your mobile phone by texting the word HELPto the number from which you received the original SMS.

Pricing & Carrier Charges

Seattle Shuttle provides SMS notifications free of charge.

However, message and data rates may applybased on your mobile carrier’s text plan.

Please check with your carrier for specific SMS rates and fees.

Eligibility & User Responsibility

By subscribing to Shuttle Alerts, you confirm that:

You are at least 18 years old.

You are either:

The registered ownerof the mobile number provided, OR

You have explicit permissionfrom the mobile account holder.

Seattle Shuttle is not responsible for unauthorized use of the SMS service.

By using Seattle Shuttle’s Shuttle Alerts, you agree to these Terms & Conditions. For any inquiries or support, please contact Seattle Shuttle Customer Service.

Non-Waiver Policy – Seattle Shuttle

Seattle Shuttle’s failure to enforce, insist upon, or require strict compliance with any term, condition, or covenant outlined in this agreement shall not be construed as a waiver, relinquishment, or forfeiture of our rights, remedies, or ability to enforce those provisions in the future.

1.No Waiver of Rights or Remedies

Any failure, delay, or omissionby Seattle Shuttle to exercise or enforce any right, power, or remedy under these Terms and Conditions shall not be interpreted as a waiver of such rights or remedies.

Seattle Shuttle retains the full authorityto enforce compliance with all terms at any time, regardless of prior leniency or inaction.

Any waiver of a specific provision must be made explicitly in writing and authorized by Seattle Shuttleto be considered valid.

2.Ongoing Applicability of Terms & Conditions

All terms, conditions, and covenants outlined in this agreement shall continue to remain in full force and effect, even if Seattle Shuttle chooses not to enforce themin specific instances.

A waiver of enforcementfor any provision shall not constitute a waiver of:

Subsequent breachesof the same provision.

Other provisionswithin these Terms and Conditions.

No Implied Waivers

No waiver shall be implied based on conduct, silence, or past practices.

Each instance of non-enforcement shall be treated independently, and Seattle Shuttle reserves the right to enforce compliance at any time.

By using Seattle Shuttle’s services, customers acknowledge that no action or inaction by Seattle Shuttle shall be considered a waiver of our contractual rights unless expressly stated in writing. For any questions regarding rights, enforcement, or policy interpretations, please contact Seattle Shuttle’s legal department.

Miscellaneous Terms – Seattle Shuttle

This Agreement sets forth the full understanding between Seattle Shuttle and the user regarding the terms governing the use of our website, services, and related programs. By accessing or using our services, you acknowledge and agree to the following provisions:

1.Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the substantive laws of the State of Washington, without reference to conflict-of-law principles.

Any dispute, controversy, or legal matterarising from or related to this Agreement shall be irrevocably submitted to the exclusive jurisdiction of the courts of Washington State.

The jurisdiction of any other courtsis expressly excluded, regardless of your actual state or country of residence.

2.Entire Agreement & Modification

This Agreement constitutes the entire agreementbetween Seattle Shuttle and the user regarding the subject matter herein.

No other agreements, representations, or warranties—whether oral, written, or implied—shall bind either party unless explicitly stated in this Agreement.

Seattle Shuttle reserves the right to update, modify, or revisethis Agreement at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of those modifications.

3.Assignment & Transfer of Rights

User rights under this Agreement are non-transferable and non-assignable. Any attempt to assign or transfer your rights to another individual or entity may result in immediate terminationof this Agreement without liability to Seattle Shuttle.

Seattle Shuttle, however, reserves the right to assign this Agreementand any related obligations to any person, company, or legal entity at any time without prior notice.

Severability Clause

If any provision of this Agreement is determined to be invalid, unlawful, or unenforceableby a court of competent jurisdiction, such provision shall be applied to the maximum extent permitted by law.

The remaining provisions of this Agreement shall continue to be valid, binding, and enforceable, unaffected by the invalidity of any term.

Contact Information

For any inquiries regarding these Terms and Conditions, our site policies, or your interactions with our platform, please contact us at:

📧 Email: info@seattleshuttle.com
📞 Customer Support: +1 206-748-8853
🌐 Website: seattleshuttle.com