Question 1

What is Seattle Shuttle and what services do you provide?

Accepted Answer

Seattle Shuttle & Executive Transportation Service provides professional airport transfers, private car service, corporate transportation, cruise terminal shuttles, event and group shuttles, campus and contract shuttles, and specialty services across the Greater Seattle–Tacoma area. Whether you’re traveling to or from SeaTac Airport, downtown Seattle, Bellevue, Tacoma, cruise ports, or surrounding cities, we focus on safe, on-time, and comfortable transportation 24/7.

Question 2

How do I book a Seattle Shuttle ride online?

Accepted Answer

You can book online anytime using our secure reservation system on the Seattle Shuttle website. Enter your pickup and drop-off locations, date and time, number of passengers, and select your preferred vehicle. You will receive instant confirmation by email once your booking is completed.

Question 3

Can I book by phone instead of online?

Accepted Answer

Yes. If you prefer to speak with someone, you can call 206-SHUTTLE (206-748-8853) and our team will help you choose a vehicle, provide pricing, and complete your reservation over the phone.

Question 4

How far in advance should I schedule my airport transfer?

Accepted Answer

We recommend booking your SeaTac Airport transfer at least 24–48 hours in advance when possible. For busy travel periods, weddings, events, or large groups, it is best to reserve several days or weeks ahead to guarantee vehicle availability.

Question 5

Can I book round-trip transportation for my return flight?

Accepted Answer

Yes. You can book one-way or round-trip service. When reserving online or by phone, simply provide your return flight details and we will schedule your return pickup based on your arrival time and baggage needs.

Question 6

Does Seattle Shuttle provide 24/7 airport transportation?

Accepted Answer

Yes. We operate 24 hours a day, 7 days a week, including early-morning and late-night flights, weekends, and most holidays. As long as you have a confirmed reservation, a driver will be assigned to your trip.

Question 7

What happens if my flight is delayed?

Accepted Answer

We monitor major airline arrivals into SeaTac Airport. If your flight is delayed, we adjust your pickup time accordingly so your driver meets you after you land. For significant schedule changes or same-day flight changes, please contact us with your updated flight information.

Question 8

How will I find my driver at the airport?

Accepted Answer

After landing, you will receive instructions in your confirmation email and/or text message. Depending on the service you selected, your driver may meet you at baggage claim with a sign or at a designated curbside pickup location. If you have trouble locating your driver, you can call our dispatch team at 206-748-8853 for assistance.

Question 9

How much luggage can I bring on board?

Accepted Answer

Luggage capacity depends on the vehicle you select. As a general guideline, a standard sedan typically accommodates 2–3 standard suitcases, while SUVs and vans can handle more passengers and baggage. If you are traveling with oversized items, sports equipment, or extra luggage, let us know so we can recommend the right vehicle.

Question 10

Do you offer group or family transportation?

Accepted Answer

Yes. We provide transportation for families, wedding parties, corporate groups, school trips, sports teams, and other groups of all sizes. Our fleet includes SUVs, passenger vans, Sprinter vans, shuttle buses, and coach options for larger groups.

Question 11

Does Seattle Shuttle serve areas outside of Seattle?

Accepted Answer

Yes. In addition to Seattle and SeaTac, we serve many surrounding cities including Bellevue, Redmond, Kirkland, Tacoma, Federal Way, and other communities across the Puget Sound region. If you are unsure whether we cover your area, contact us with your pickup and drop-off addresses.

Question 12

What payment methods are accepted?

Accepted Answer

We accept major credit and debit cards and may accept other electronic payment methods depending on the service type. For corporate clients and recurring users, invoicing and business accounts may be available upon request.

Question 13

Can I make changes to my reservation after booking?

Accepted Answer

In many cases, yes. Changes such as time adjustments, passenger count, or pickup location can often be made if requested before your scheduled pickup time and are subject to availability and our change and cancellation policy. Please contact us as soon as you know you need to modify your ride.

Question 14

What is your cancellation policy?

Accepted Answer

Cancellation terms can vary by service type, vehicle, and event. Details are included in your booking confirmation and our terms and conditions. To avoid fees, please notify us as early as possible if your plans change.

Question 15

Are your drivers licensed and background-checked?

Accepted Answer

Yes. All chauffeurs are professionally licensed, insured, and undergo background checks and driving record reviews. Drivers receive ongoing training in customer service, safety, and defensive driving to ensure a reliable and professional experience.

Question 16

Are your vehicles insured and regularly maintained?

Accepted Answer

Yes. Our vehicles are fully insured, routinely maintained, and inspected to meet safety and performance standards. We also clean and sanitize vehicles regularly to provide a comfortable environment for every passenger.

Question 17

Is Seattle Shuttle a shared shuttle or private service?

Accepted Answer

Most Seattle Shuttle services are private, meaning your group has the vehicle to yourselves with a dedicated chauffeur and direct routing. For specific group or event services, we can also design shuttle routes tailored to your organization’s needs.

Frequently Asked Questions Seattle Shuttle & Transportation Service

General Questions About Seattle Shuttle

Booking & Reservations

Availability & Flight Tracking

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Payments & Policies

Safety & Reliability

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