FREQUENTLY ASKED QUESTIONS

Quick answers to common questions about booking, pricing, and service.

Experience reliable, luxury transportation throughout the Seattle metro area. From SeaTac Airport transfers to corporate meetings and special events, we deliver comfort, punctuality, and exceptional service 24/7.

15 +
Years in business
100 K+
Happy customers
4 .9+
Customer Rating

MOST ASKED QUESTIONS

How do I book?

Online, phone, or email

How much does it cost?

$75+ airport, $85/hr charters

How do I book?

24hr notice for full refund

Do you track flights?

Yes, automatic real-time tracking

frequently ASKED questions

BOOKING & RESERVATIONS

How do I book a ride?
Book online 24/7 at SeattleShuttle.com, call 206-SHUTTLE, or email info@seattleshuttle.com. Instant confirmation for all bookings.
How far in advance should I book?
24-48 hours recommended for guaranteed availability, but same-day bookings are often available. Call 206-SHUTTLE for immediate service.
Can I schedule recurring rides?
Yes! Perfect for daily commutes or regular appointments. Contact us to set up standing reservations with preferred drivers.

PRICING & PAYMENT

How much does airport transportation cost?
Downtown Seattle to SeaTac: $75 (sedan) | $110 (SUV). Flat-rate pricing with no surge charges.
What payment methods do you accept?
Credit/debit cards, Apple Pay, Google Pay, cash, and corporate invoicing (Net-30 terms for approved accounts).
Is gratuity included?
No, but appreciated. Most clients add 15-20% for excellent service. Corporate accounts can set automatic gratuity.

VEHICLES & SERVICE

What vehicles do you have?
Standard Sedans (BMW, Mercedes, Audi) up to 3 passengers, Luxury SUVs (Escalade, Suburban) up to 6 passengers, and Executive Sedans.
Are child seats available?
Yes, complimentary infant seats, car seats, and boosters upon request. Specify ages when booking.
Do vehicles have WiFi and charging?
Yes! All vehicles include complimentary WiFi, USB/USB-C charging, bottled water, and climate control.

AIRPORT SERVICE

Do you track flights for pickups?
Yes, automatic real-time flight tracking. We adjust pickup times for delays—no action needed from you.
Where will my driver meet me at SeaTac?
Standard curbside pickup at ride-share zone (included) or meet & greet at baggage claim ($15). Driver details sent 30 minutes before pickup.
How early should I leave for my flight?
We recommend 2 hours before domestic flights, 3 hours before international. We calculate optimal pickup time based on traffic.

POLICIES

What's your cancellation policy?
Cancel 24+ hours before: Full refund. Cancel 2-24 hours: 50% charge. Less than 2 hours: Full charge. Call 206-SHUTTLE to cancel.
Can I modify my reservation?
Yes, free modifications 2+ hours before pickup (subject to availability). Call 206-SHUTTLE to make changes.
Are you licensed and insured?
Yes. Fully licensed with WA State UTC, $2M liability insurance, and all required permits.

CORPORATE ACCOUNTS

How do I set up a corporate account?
Email corporate@seattleshuttle.com or call 206-SHUTTLE. Setup takes 24-48 hours. Includes Net-30 billing, volume discounts, and priority scheduling.
Do you provide detailed expense reports?
Yes. Immediate trip receipts, monthly invoices, cost center coding, and Excel/PDF exports for accounting.

STILL HAVE QUESTIONS?

DIDN'T FIND YOUR ANSWER?

Our team is available 24/7 to help.

HELPFUL RESOURCES

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Full policies

Tourists enjoying Seattle landmarks from a comfortable city tour shuttle