What is Seattle Shuttle and what services do you provide?

Seattle Shuttle & Executive Transportation Service provides professional airport transfers, private car service, corporate transportation, cruise terminal shuttles, event and group shuttles, campus and contract shuttles, and specialty services across the Greater Seattle–Tacoma area. Whether you’re traveling to or from SeaTac Airport, downtown Seattle, Bellevue, Tacoma, cruise ports, or surrounding cities, we focus on safe, on-time, and comfortable transportation 24/7.

How do I book a Seattle Shuttle ride online?

You can book online anytime using our secure reservation system on the Seattle Shuttle website. Enter your pickup and drop-off locations, date and time, number of passengers, and select your preferred vehicle. You will receive instant confirmation by email once your booking is completed.

Can I book by phone instead of online?

Yes. If you prefer to speak with someone, you can call 206-SHUTTLE (206-748-8853) and our team will help you choose a vehicle, provide pricing, and complete your reservation over the phone.

How far in advance should I schedule my airport transfer?

We recommend booking your SeaTac Airport transfer at least 24–48 hours in advance when possible. For busy travel periods, weddings, events, or large groups, it is best to reserve several days or weeks ahead to guarantee vehicle availability.

Can I book round-trip transportation for my return flight?

Yes. You can book one-way or round-trip service. When reserving online or by phone, simply provide your return flight details and we will schedule your return pickup based on your arrival time and baggage needs.

Does Seattle Shuttle provide 24/7 airport transportation?

Yes. We operate 24 hours a day, 7 days a week, including early-morning and late-night flights, weekends, and most holidays. As long as you have a confirmed reservation, a driver will be assigned to your trip.

What happens if my flight is delayed?

We monitor major airline arrivals into SeaTac Airport. If your flight is delayed, we adjust your pickup time accordingly so your driver meets you after you land. For significant schedule changes or same-day flight changes, please contact us with your updated flight information.

How will I find my driver at the airport?

After landing, you will receive instructions in your confirmation email and/or text message. Depending on the service you selected, your driver may meet you at baggage claim with a sign or at a designated curbside pickup location. If you have trouble locating your driver, you can call our dispatch team at 206-748-8853 for assistance.

How much luggage can I bring on board?

Luggage capacity depends on the vehicle you select. As a general guideline, a standard sedan typically accommodates 2–3 standard suitcases, while SUVs and vans can handle more passengers and baggage. If you are traveling with oversized items, sports equipment, or extra luggage, let us know so we can recommend the right vehicle.

Do you offer group or family transportation?

Yes. We provide transportation for families, wedding parties, corporate groups, school trips, sports teams, and other groups of all sizes. Our fleet includes SUVs, passenger vans, Sprinter vans, shuttle buses, and coach options for larger groups.

Does Seattle Shuttle serve areas outside of Seattle?

Yes. In addition to Seattle and SeaTac, we serve many surrounding cities including Bellevue, Redmond, Kirkland, Tacoma, Federal Way, and other communities across the Puget Sound region. If you are unsure whether we cover your area, contact us with your pickup and drop-off addresses.

What payment methods are accepted?

We accept major credit and debit cards and may accept other electronic payment methods depending on the service type. For corporate clients and recurring users, invoicing and business accounts may be available upon request.

Can I make changes to my reservation after booking?

In many cases, yes. Changes such as time adjustments, passenger count, or pickup location can often be made if requested before your scheduled pickup time and are subject to availability and our change and cancellation policy. Please contact us as soon as you know you need to modify your ride.

What is your cancellation policy?

Cancellation terms can vary by service type, vehicle, and event. Details are included in your booking confirmation and our terms and conditions. To avoid fees, please notify us as early as possible if your plans change.

Are your drivers licensed and background-checked?

Yes. All chauffeurs are professionally licensed, insured, and undergo background checks and driving record reviews. Drivers receive ongoing training in customer service, safety, and defensive driving to ensure a reliable and professional experience.

Are your vehicles insured and regularly maintained?

Yes. Our vehicles are fully insured, routinely maintained, and inspected to meet safety and performance standards. We also clean and sanitize vehicles regularly to provide a comfortable environment for every passenger.

Is Seattle Shuttle a shared shuttle or private service?

Most Seattle Shuttle services are private, meaning your group has the vehicle to yourselves with a dedicated chauffeur and direct routing. For specific group or event services, we can also design shuttle routes tailored to your organization’s needs.

FREQUENTLY ASKED QUESTIONS

Quick answers to common questions about booking, pricing, and service.

Experience reliable, luxury transportation throughout the Seattle metro area. From SeaTac Airport transfers to corporate meetings and special events, we deliver comfort, punctuality, and exceptional service 24/7.

MOST ASKED QUESTIONS

How do I book?

Online, phone, or email

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How much does it cost?

$75+ airport, $85/hr charters

View Pricing

How do I book?

24hr notice for full refund

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Do you track flights?

Yes, automatic real-time tracking

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frequently ASKED questions

BOOKING & RESERVATIONS

How do I book a ride?

Book online 24/7 at SeattleShuttle.com, call 206-SHUTTLE, or email info@seattleshuttle.com. Instant confirmation for all bookings.

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How far in advance should I book?

24-48 hours recommended for guaranteed availability, but same-day bookings are often available. Call 206-SHUTTLE for immediate service.

Can I schedule recurring rides?

Yes! Perfect for daily commutes or regular appointments. Contact us to set up standing reservations with preferred drivers.

PRICING & PAYMENT

How much does airport transportation cost?

Downtown Seattle to SeaTac: $75 (sedan) | $110 (SUV). Flat-rate pricing with no surge charges.

What payment methods do you accept?

Credit/debit cards, Apple Pay, Google Pay, cash, and corporate invoicing (Net-30 terms for approved accounts).

Is gratuity included?

No, but appreciated. Most clients add 15-20% for excellent service. Corporate accounts can set automatic gratuity.

VEHICLES & SERVICE

What vehicles do you have?

Standard Sedans (BMW, Mercedes, Audi) up to 3 passengers, Luxury SUVs (Escalade, Suburban) up to 6 passengers, and Executive Sedans.

Are child seats available?

Yes, complimentary infant seats, car seats, and boosters upon request. Specify ages when booking.

Do vehicles have WiFi and charging?

Yes! All vehicles include complimentary WiFi, USB/USB-C charging, bottled water, and climate control.

AIRPORT SERVICE

Do you track flights for pickups?

Yes, automatic real-time flight tracking. We adjust pickup times for delays—no action needed from you.

Where will my driver meet me at SeaTac?

Standard curbside pickup at ride-share zone (included) or meet & greet at baggage claim ($15). Driver details sent 30 minutes before pickup.

How early should I leave for my flight?

We recommend 2 hours before domestic flights, 3 hours before international. We calculate optimal pickup time based on traffic.

POLICIES

What's your cancellation policy?

Cancel 24+ hours before: Full refund. Cancel 2-24 hours: 50% charge. Less than 2 hours: Full charge. Call 206-SHUTTLE to cancel.

Can I modify my reservation?

Yes, free modifications 2+ hours before pickup (subject to availability). Call 206-SHUTTLE to make changes.

Are you licensed and insured?

Yes. Fully licensed with WA State UTC, $2M liability insurance, and all required permits.

CORPORATE ACCOUNTS

How do I set up a corporate account?

Email corporate@seattleshuttle.com or call 206-SHUTTLE. Setup takes 24-48 hours. Includes Net-30 billing, volume discounts, and priority scheduling.

Do you provide detailed expense reports?

Yes. Immediate trip receipts, monthly invoices, cost center coding, and Excel/PDF exports for accounting.

STILL HAVE QUESTIONS?

DIDN'T FIND YOUR ANSWER?

Our team is available 24/7 to help.

206-SHUTTLE (748-8853)

info@seattleshuttle.com

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