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Find answers to the most common questions about Seattle Shuttle & Executive Car Service. Learn about booking, airport pickups, cruise transfers, event transportation, cancellation policies, and more. Get all the information you need for a smooth, worry-free ride. 

15 +
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Welcome to the Seattle Shuttle & Executive Car Service FAQ hub

Your trusted source for quick answers and travel peace of mind. Whether you’re booking an airport transfer, cruise ship shuttle, corporate event ride, or a special occasion service, we’ve compiled the most frequently asked questions to help guide you every step of the way. 

Here you’ll find information about our booking process, service areas, pricing, cancellation policies, wait time protocols, luggage guidelines, and vehicle options. We also answer common questions related to airport pickups, meet-and-greet services, child seats, and 24/7 support. 

Have a question? Start here. Our goal is to make your transportation experience seamless, reliable, and stress-free—so you can focus on your journey, not the logistics. 

Booking and Reservations

How do I book a ride with Seattle Shuttle?
Booking is simple! Visit our website, select your date, time, pick-up, and destination, choose a vehicle, add any extras, and proceed to the payment page to confirm your reservation.
Can I book a ride at the last minute?
Yes, regarding vehicle availability, we do accept last-minute bookings. We recommend booking in advance to ensure availability.
How far in advance can I book my ride?
You can book your ride as far in advance as you like, ensuring your travel plans are secure well ahead of time.
Can I book a round trip?
Yes, you can book round trips by selecting the return journey during the booking process. You can specify different pick-up and drop-off locations if needed.
Can I make changes to my booking after confirmation?
Yes, you can modify your booking details, such as time, date, or vehicle preference, by contacting us. Changes are subject to availability.
What happens if I miss my pick-up time?
We understand travel plans can change. Please notify us as soon as possible. Depending on the delay, we may be able to adjust your pick-up time. Fees may apply for extended wait times.
Do I need to create an account to book a ride?
No, you can book as a guest. However, creating an account allows you to manage your bookings, save preferences, and access special offers.

Pick-Up and Drop-Off

Do you offer airport pick-up and drop-off services?
Absolutely! We provide reliable airport transfers to and from major Seattle airports.
What if my flight is delayed?
We monitor flight schedules in real-time. If your flight is delayed, we will adjust your pick-up time accordingly at no extra charge.
Where will I meet my driver?
For airport pick-ups, our driver will meet you at the designated meeting point or provide meet-and-greet service if selected during booking.
Can I schedule multiple stops during my ride?
Yes, you can include additional stops during your journey. Simply add them while booking or contact us to make adjustments.
Can you provide door-to-door service?
Absolutely. We offer convenient door-to-door service for all bookings.
Do you serve destinations outside Seattle?
Yes, we offer rides to nearby cities and regions. Contact us for details and availability for long-distance trips.

Vehicles and Services

What types of vehicles are available?
We offer a range of vehicles, including sedans, SUVs, and luxury options. Each vehicle is clean, well-maintained, and driven by professional chauffeurs.
Can I request extras like a car seat or meet-and-greet service?
Yes, you can add optional extras such as car seats and meet-and-greet services during the booking process.
Do you accommodate large groups?
Yes, we have vehicles suitable for larger groups. Please specify your group size during booking, and we’ll match you with the appropriate vehicle.
Can I request a specific vehicle model?
While we can’t guarantee specific models, you can choose the vehicle category (e.g., sedan, SUV, luxury) that best suits your needs.
Are pets allowed in vehicles?
Yes, pets are welcome! Please let us know in advance so we can prepare accordingly. Additional cleaning fees may apply.
Are your vehicles equipped with Wi-Fi or other amenities?
Many of our vehicles are equipped with Wi-Fi, charging ports, and other amenities. Check the vehicle details when booking.
Can you accommodate passengers with disabilities?
Yes, we strive to provide accessible transportation. Please notify us during booking so we can make the necessary arrangements.

Payment and Policies

What payment methods do you accept?
We accept all major credit cards and offer a secure payment gateway for your convenience.
Can I cancel or reschedule my ride?
Yes, you can cancel or reschedule your booking. Please review our cancellation policy for details on timeframes and potential fees.
Are there additional fees for luggage?
Standard luggage is included in the booking. For oversized or extra luggage, please inform us during booking to ensure proper arrangements.
Do you provide receipts for my booking?
Yes, you will receive a receipt and booking confirmation via email after payment.
Are gratuities included in the fare?
Gratuities are not included but can be added during the booking process or given directly to the driver.
Do you offer corporate or group rates?
Yes, we offer special rates for corporate accounts, events, and group bookings. Contact us for customized pricing.
Is there a cancellation fee?
Cancellations within the allowed time frame are free of charge. Late cancellations may incur a fee. Refer to our cancellation policy for specifics.

Safety and Reliability

Are your drivers professionally trained
Yes, all our drivers are licensed, experienced, and committed to providing safe and reliable service.
Is Seattle Shuttle Service available 24/7?
Yes, our services operate 24/7, so you can rely on us any time, day or night.
What safety measures do you follow?
We maintain rigorous cleaning protocols for all vehicles and ensure compliance with safety standards for all passengers.
Are your vehicles regularly maintained?
Yes, our fleet is routinely inspected and serviced to ensure optimal performance and passenger safety.
Are gratuities included in the fare?
Gratuities are not included but can be added during the booking process or given directly to the driver.
What if I leave something behind in the vehicle
Contact us immediately if you forget an item. We will do our best to help you retrieve your belongings.
How do you handle bad weather conditions?
Safety is our priority. In case of severe weather, we may reschedule or adjust services. We will notify you promptly of any changes.

General Inquiries

Can I make special requests for my trip?
Absolutely! Let us know your requirements when booking, and we’ll do our best to accommodate.
What areas do you serve?
Seattle Shuttle provides services across the Seattle metropolitan area and surrounding regions. Contact us for specific destination inquiries.
How can I contact customer support?
You can reach our customer support team via phone or email. Details are available on our website’s contact page.
Can I book a ride for someone else?
Yes, you can book a ride on behalf of someone else. Ensure you provide their contact information for smooth coordination.
Do you offer tours or sightseeing services?
Yes, we can arrange personalized sightseeing tours around Seattle and nearby attractions. Contact us for itinerary options.
Is Seattle Shuttle environmentally friendly
We strive to minimize our environmental impact by maintaining fuel-efficient vehicles and exploring eco-friendly practices.
Do you have child safety seats?
Yes, we provide child safety seats upon request. Simply add them during the booking process.
How can I provide feedback about my experience?
We value your feedback! You can leave a review on our website or contact our customer support team directly.