Privacy policy

Seattle Shuttle’s Commitment to Protecting Your Privacy

At Seattle Shuttle, we prioritize the privacy, security, and protection of your personal information. This Privacy Policy is designed to help you understand how we collect, use, store, protect, share, and transfer your personal information when you interact with our services. Additionally, it outlines your rights and choices regarding your data and provides guidance on how to contact us with any privacy concerns.

1.Scope of this Privacy Policy

This Privacy Policy applies when you interact with Seattle Shuttle’s:

Website https://seattleshuttle.com and any affiliated pages, features, or content we own and operate.
Mobile applications that facilitate reservations and ride management.
Customer Service & Reservations Center, whether via phone, email, or live chat.
Sales Representatives and support staff assisting with bookings or inquiries.
Other products or services that reference this Privacy Policy.

This policy does not apply to independently operated businesses, third-party service providers, or affiliates who may have separate privacy policies governing their data collection practices.

2.Information We Collect

Seattle Shuttle may collect and process the following types of personal information:

a.Information You Provide Directly:

Contact Details:Name, email address, phone number.
Payment Information:Credit/debit card details (processed securely through a third-party payment provider).
Booking Details:Pickup/drop-off locations, dates, ride preferences.
Account Information:Login credentials for user accounts.

b.Information Collected Automatically:

Device Information:IP address, browser type, and operating system.
Usage Data:Pages visited, booking history, and service interactions.
Location Data:If location services are enabled, we may collect GPS location to facilitate ride requests.

c.Information from Third-Party Sources:

If you book through a corporate account, travel agency, or third-party platform, we may receive your booking details from those providers.

3.How We Use Your Information

Seattle Shuttle processes personal data to:
- Provide and manage transportation services (e.g., processing reservations and dispatching rides).
- Process payments securely and detect fraudulent transactions.
- Enhance user experience through website and app improvements.
- Communicate updates, confirmations, or service-related notifications.
- Ensure security and compliance with legal obligations.
We do not sell or rent your personal data to third parties.

4.Use of Cookies – Seattle Shuttle

Seattle Shuttle uses cookies and similar tracking technologies to enhance the user experience, improve website functionality, and analyze site performance. By using our website, you consent to our use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files stored on a user’s device (computer, smartphone, or tablet) when visiting a website. These files help websites recognize returning users, remember preferences, and improve navigation.

5.How Seattle Shuttle Uses Cookies

Seattle Shuttle may use cookies for the following purposes:

Type of Cookie	Purpose
Essential Cookies	Required for core functionality, such as secure login and reservation processing. Disabling these may affect website usability.
Performance & Analytics Cookies	Help us understand how users interact with our website, allowing us to improve site performance and optimize user experience.
Functional Cookies	Store user preferences, such as language settings, to enhance site experience.
Marketing & Advertising Cookies	May be used to deliver relevant advertisements and measure marketing campaign effectiveness.

1.Managing Cookies & User Control

Users can manage or disable cookies through their browser settings:

Refusing Cookies:You can set your browser to block cookies or alert you when cookies are sent.
Deleting Cookies:Most browsers allow users to delete stored cookies at any time.

Note: Some features of Seattle Shuttle’s website may not function properly if cookies are disabled.

2.Third-Party Cookies

Some third-party services integrated into our website (such as analytics providers or payment processors) may use their own cookies. Seattle Shuttle does not control third-party cookie policies and encourages users to review their privacy settings.

5.Data Security & Protection

Seattle Shuttle implements industry-standard security measures to protect your data from unauthorized access, loss, or disclosure, including:
- Secure encryption of payment transactions.
- Access control measures to limit internal access to customer data.
- Routine monitoring for security vulnerabilities and cyber threats.
Despite these measures, no online transmission is 100% secure; therefore, we encourage users to protect their account credentials and notify us of any suspected unauthorized access.

6. Sharing & Disclosure of Information

We may share your personal information in the following cases:
- With service providers(e.g., payment processors, IT support) who assist in service delivery.
- With legal authoritiesif required by law or for security and fraud prevention purposes.
- With business affiliates or corporate travel programsif your ride is booked through them.
We do not share data for marketing purposes without user consent.

7. International Data Transfers

If you access Seattle Shuttle services from outside the United States, you acknowledge that your data may be transferred, processed, and stored in the U.S., where data protection laws may differ from your country of residence.

8. Your Rights & Choices

Depending on your location, you may have the right to:
- Access and review the personal data we have collected about you.
- Request corrections to any inaccurate information.
- Opt-out of marketing communications at any time.
- Request deletion of your personal data, subject to certain legal exceptions.
To exercise these rights, please contact our Privacy Compliance Team at info@seattleshuttle.com.

9. Changes to this Privacy Policy

Seattle Shuttle reserves the right to update this Privacy Policy as needed to reflect regulatory changes or improvements in our privacy practices. Updates will be posted on our website, and continued use of our services constitutes acceptance of these changes.

10. Cancellation Policy

Seattle Shuttle understands that travel plans may change, and we strive to offer a fair and transparent cancellation policy. Please review the following terms regarding cancellations and refunds.

11. Cancellation & Refund Eligibility

Full Refund:Customers may cancel their reservation at least 24 hours before the scheduled pickup time to receive a full refund. Cancellations must be made through the Seattle Shuttle website or official mobile app.
Non-Refundable Booking Fees for Phone Reservations:If a reservation was made over the phone, the booking fee is non-refundable even if canceled 24 hours before pickup.
Late Cancellations (Less than 24 Hours):Cancellations made less than 24 hours before the scheduled pickup time will not be refunded.
Same-Day Bookings (Within 24 Hours of Pickup):Reservations made within 24 hours of the scheduled pickup time are non-refundable and cannot be canceled for a refund.
Reservation Abandonment:If a customer fails to appear at the designated pickup location and is unreachable via the “Day of Travel” contact number provided, the reservation will be considered abandoned, and no refund will be issued.

12. How to Cancel a Reservation

Online:Log in to your Seattle Shuttle account, navigate to the Travel History page, and select the reservation you wish to cancel.
Mobile App:Use the Seattle Shuttle mobile app to cancel your booking following the same process as the website.
Customer Support:If you need assistance, you may contact Seattle Shuttle’s customer support team, but phone cancellations are subject to the non-refundable booking fee policy.

13. Refund Processing

Approved refunds for eligible cancellations will be processed within 24 hours, excluding weekends and federal holidays.

For any cancellation or refund inquiries, please contact Seattle Shuttle’s Customer Support Team.

14. Flight Cancellations & Delays Policy

Seattle Shuttle understands that airline schedules may be subject to delays or cancellations beyond a traveler’s control. To accommodate such disruptions while ensuring efficient scheduling, the following policies apply:

15. Customer Responsibility for Notification

Customers are required to notify Seattle Shuttleas soon as possible if their flight is delayed or canceled.
Failure to communicate airline-related changes in a timely manner may result in reservation abandonment, leading to forfeiture of the fare with no refund.

16. Impact of Flight Delays & Cancellations on Reservations

If a flight delay causes a missed pickup, Seattle Shuttlewill attempt to reschedule the ride, subject to driver and vehicle availability.
Customers impacted by flight cancellations may qualify for a refund only if a replacement reservation is made for a later time.
Refunds or rescheduling options are not guaranteed and depend on the severity of the delay and Seattle Shuttle’s

17. How to Notify Seattle Shuttle

📞 Phone: Contact customer service at +1 206-748-8853 as soon as you are aware of flight disruptions.
🌐 Website or Mobile App: Update your travel status through your Seattle Shuttle account to modify or rebook your ride.
📧 Email Support: If unable to reach via phone, email info@seattleshuttle.com with your reservation number and updated flight details.

For assistance with flight-related delays or cancellations, please reach out to Seattle Shuttle’s Customer Support. We appreciate your cooperation in helping us accommodate last-minute schedule changes.

18. Tipping Policy

Seattle Shuttle values the professionalism and dedication of our chauffeurs. Tipping is optional but appreciated as a way to recognize excellent service.

1:Tipping Options

Online at Booking:Customers booking through the Seattle Shuttle website or mobile app have the option to add a tip at checkout. A pre-selected tip percentage is suggested, but customers can adjust or remove the tip before completing their purchase.
In-Person Tipping:
- In cash, directly to the driver after the ride.
- Via credit card if the chauffeur has the capability to process payments.
Phone Reservations:Customers booking over the phone can choose to tip the driver in cash or via credit card in person at the time of service.

19. Oversized & Extra Luggage Policy

Seattle Shuttle strives to provide a seamless and comfortable travel experience for all passengers.

20. Standard Baggage Allowance (Included at No Extra Cost)

Each passenger is allowed up to one (1) checked bagand one (1) carry-on item free of charge.
Carry-on items must be small enough to fit under the seat or in an overhead compartment.

21. Additional Fees for Oversized & Excess Baggage

Item Type	Fee	Details
Excess Baggage	$10 per item	Charged for each additional checked bag beyond the standard allowance.
Oversized Baggage	$20 per item	Applies if the item exceeds 50 lbs or has total dimensions greater than 80 inches (length + width + height).
Boxes	$10 per item	A large number of boxes may require an Exclusive Reservation for sufficient space.
Golf Clubs	No fee if within baggage limit	Golf clubs count toward checked baggage allowance. If exceeding allowance, additional fees may apply.
Sporting Equipment	May require Exclusive Reservation	Must be declared at booking to ensure proper vehicle accommodation.
Musical Instruments	Based on size	Small instruments can be carried on; large instruments may require additional space and fees.

For questions or special luggage requests, please contact Seattle Shuttle Customer Support before your scheduled ride.

22. Child Seat Policy

Seattle Shuttle is committed to ensuring the safety and well-being of all passengers, especially young travelers.

23. Child Safety Seat Availability & Fees

Passengers may bring their own child safety seat at no additional charge.
If a passenger requires Seattle Shuttleto provide a child seat, there is a $20 per seat
Available seat options include:
Infant seats (rear-facing) for children under 2 years old.
Toddler seats (forward-facing) for children 2-5 years old.
Booster seats for children who meet the height and weight requirements.

24. Service Animal & Pet Policy

Seattle Shuttle welcomes service animals and pets onboard while ensuring a safe and comfortable experience for all passengers.

25.Service Animals

Service animals are always permittedin Seattle Shuttle vehicles, in compliance with the Americans with Disabilities Act (ADA).
No additional fees apply for service animals.

26. Non-Service Pets & Requirements

Pet Size	Requirements
Less than 20 lbs	Allowed in lap carriers; must remain secured in a pet-friendly, well-ventilated carrier.
More than 20 lbs	Passengers must reserve an SUV for transport to ensure adequate space and comfort.

For any special pet accommodations or further inquiries, please contact Seattle Shuttle Customer Support.

27. Opt-In Consent Policy

By using Seattle Shuttle services, you consent to receive automated SMS messages related to verification, reservations, and transactional updates.

28. Message Frequency & Content

Customers may receive up to 5 messages per month for:

Booking confirmations and trip reminders
Real-time driver status updates
Important travel notifications or service changes

Seattle Shuttle does not send promotional messages without explicit consent.

29. Opt-Out & Unsubscribe

To stop receiving SMS messages, reply STOPto any message.
For help or support, reply HELPto any message.

For more details, please review our Terms & Privacy Policy at www.seattleshuttle.com/privacy-policy.

Contact Us

📧 Email: info@seattleshuttle.com
📞 Customer Support: +1 206-748-8853
🌐 Website: https://seattleshuttle.com

By using Seattle Shuttle services, you acknowledge and agree to this Privacy Policy and our Terms & Conditions.