FREQUENTLY ASKED QUESTIONS
Quick answers to common questions about booking, pricing, and service.
Experience reliable, luxury transportation throughout the Seattle metro area. From SeaTac Airport transfers to corporate meetings and special events, we deliver comfort, punctuality, and exceptional service 24/7.
MOST ASKED QUESTIONS
How do I book a Seattle airport shuttle?
You can book online 24/7 with instant confirmation, call 206-748-8853 for immediate assistance, or email us for corporate and recurring rides. Most reservations take less than 2 minutes to complete.
How much does Seattle to SeaTac transportation cost?
Flat-rate airport transportation starts at $75 for a sedan and $110 for an SUV from downtown Seattle to SeaTac. All prices include taxes, tolls, and airport fees—no surge pricing or hidden charges.
Where will my driver meet me at SeaTac Airport?
Your driver will meet you at the designated curbside ride-share pickup area by default. Optional meet-and-greet service at baggage claim is available for an additional fee.
Do you track flights for airport pickups?
Yes. We automatically track your flight in real time and adjust your pickup time if your flight is early or delayed—no action required from you.
frequently ASKED questions
BOOKING & RESERVATIONS
How do I book a ride?
You can book online 24/7 at SeattleShuttle.com with instant confirmation, call 206-748-8853 for immediate assistance, or email us for corporate and recurring rides.
How far in advance should I book?
We recommend booking 24–48 hours in advance for guaranteed availability. Same-day bookings are often available—call 206-748-8853 for immediate service.
Can I schedule recurring rides?
Yes. We offer standing reservations for daily commutes, frequent travelers, and ongoing appointments, with consistent pickup times and preferred billing options.
Can I book a ride for the same day or last minute?
Yes. Same-day and last-minute bookings are often available based on vehicle availability. For urgent requests, call or text 206-748-8853 for the fastest assistance.
Will I receive a booking confirmation and driver details?
Yes. You’ll receive instant booking confirmation, followed by driver details and pickup instructions before your scheduled pickup.
Do I need to create an account to book a ride?
No. You can book without creating an account. Creating an account is optional and helps manage future bookings and receipts.
PRICING & PAYMENT
How much does airport transportation cost?
Flat-rate Seattle to SeaTac transportation starts at $75 for a sedan and $110 for an SUV. Pricing includes taxes, tolls, and airport fees—no surge pricing.
What payment methods do you accept?
We accept credit and debit cards, Apple Pay, Google Pay, cash, and corporate invoicing (Net-30 for approved accounts).
Is gratuity included?
Gratuity is not included, but always appreciated. Most clients tip 15–20% for excellent service. Corporate accounts may enable automatic gratuity.
What is included in the quoted price?
Your quote includes taxes, tolls, and standard airport fees with flat-rate pricing. There are no surge charges.
Are there additional charges for extra stops or waiting time?
Yes. Extra stops and extended waiting time beyond the included allowance may incur additional charges, which will be disclosed during booking or by dispatch.
Can prices change after I book?
No. Your confirmed price is locked in unless you change the itinerary (vehicle type, stops, timing, or service level).
VEHICLES & SERVICE
What vehicles do you have?
Our fleet includes standard and luxury sedans (up to 3 passengers), luxury SUVs (up to 6 passengers), and executive vans for groups, all professionally maintained.
Are child seats available?
Yes. Infant seats, car seats, and booster seats are available at no additional cost when requested in advance. Please provide child age and weight during booking.
Do vehicles have Wi-Fi and charging?
Yes. All vehicles include complimentary Wi-Fi, USB/USB-C charging ports, bottled water, and climate control.
How much luggage can I bring per vehicle?
Luggage capacity depends on vehicle type. Sedans fit standard checked bags; SUVs and vans accommodate larger groups and extra luggage. If unsure, choose a larger vehicle.
How do I choose the right vehicle for my group?
Select based on passenger count and luggage. When in doubt, choose the next size up or contact 206-748-8853 for guidance
Are pets allowed in your vehicles?
Pets are not permitted unless they are service animals as defined by law. Please notify us in advance if traveling with a service animal.
AIRPORT SERVICE
Do you track flights for airport pickups?
Yes. We monitor flights in real time and automatically adjust pickup times for early arrivals or delays—no action required from you.
Where will my driver meet me at SeaTac Airport?
Standard pickup is curbside at the designated ride-share area (included). Optional meet-and-greet at baggage claim is available for $15. Driver details are sent before arrival.
How early should I leave for my flight?
We recommend arriving 2 hours before domestic flights and 3 hours before international flights. We calculate pickup time using real-time traffic conditions.
How much waiting time is included for airport pickups?
Airport pickups include complimentary waiting time to account for landing, deplaning, and baggage claim. Additional waiting may incur a fee.
Is the pickup process different for international arrivals?
Yes. International arrivals may require additional time for customs and immigration. Pickup instructions are provided based on your arrival terminal and service type.
What happens if my flight is delayed or I miss my connection?
We track flights in real time and automatically adjust pickup times for delays. If plans change significantly, contact 206-748-8853.
POLICIES
What is your cancellation policy?
Cancellations made 24 hours or more before pickup receive a full refund.
Cancellations made within 12 hours of pickup incur a 50% charge.
To cancel or modify, call 206-748-8853.
Can I modify my reservation?
Yes. Reservation changes are allowed up to 24 hours before pickup at no charge, subject to availability. Please call 206-748-8853 for assistance.
Are you licensed and insured?
Yes. We are fully licensed with Washington State UTC and carry $2 million in commercial liability insurance, along with all required permits.
What is considered a no-show?
A no-show occurs when the passenger does not arrive or cannot be contacted after the included waiting time without prior notice.
How long does it take to receive a refund after cancellation?
Approved refunds are typically processed within 5–10 business days, depending on your payment method and bank.
What happens during severe weather or road closures?
We monitor conditions and adjust routes or timing as needed. If service is impacted, our team will contact you to discuss options.
CORPORATE ACCOUNTS
How do I set up a corporate account?
Email corporate@seattleshuttle.com or call 206-748-8853. Setup typically takes 24–48 hours and includes Net-30 billing, priority scheduling, and volume discounts.
Do you provide receipts for expense reports?
Yes. Detailed receipts are emailed after every trip and include date, route, fare breakdown, and billing details for easy expense reporting.
Is there a minimum usage requirement for corporate accounts?
No. There is no minimum usage required to open or maintain a corporate account.
Can multiple employees or travelers use one corporate account?
Yes. Corporate accounts can support multiple travelers, centralized billing, and individual trip receipts.
Do corporate accounts receive priority support or dispatch?
Yes. Approved corporate accounts receive priority scheduling and dedicated support for changes and urgent requests.
STILL HAVE QUESTIONS?
Didn’t find the answer you were looking for?
Our team is available 24/7 to help with booking, pricing, airport pickups, and reservation changes.
HELPFUL RESOURCES
Instant online booking & confirmation
Flat-rate airport transportation
Sedans, SUVs, vans & group vehicles
Seattle, SeaTac & surrounding cities
Booking, pickup & airport service
Business travel & invoicing options
READY TO BOOK YOUR RIDE? WE'RE AVAILABLE 24/7
Whether you need an early-morning SeaTac airport transfer, corporate transportation for your team, or a luxury ride for a special occasion, we’re ready with fast booking, flat‑rate pricing, and reliable service 24/7.
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