FREQUENTLY ASKED
QUESTIONS
Everything you need to know about booking SeaTac airport transfers, cruise terminal shuttles, corporate transportation, and group event charters with Seattle Shuttle.
Find answers to questions about flat-rate pricing, advance booking windows, fleet options, cruise embarkation logistics, corporate accounts, child car seats, flight delay handling, and 24/7 dispatch. If you don’t see your question, contact our team directly — we respond within 2 hours.
MOST ASKED QUESTIONS
Book online 24/7 with instant confirmation for airport and cruise transfers, or call 206-SHUTTLE for immediate assistance. Group, corporate, and event quotes are returned within 2 hours by our dispatch team. Most online airport reservations take less than 2 minutes to complete.
Flat-rate airport transportation starts at $85 from downtown Seattle to SeaTac for our standard sedan, with SUV and group vehicle upgrades available. All prices include taxes, tolls, and airport fees — no surge pricing, no charges added after the ride. Optional add-ons like child car seats and meet-and-greet are priced upfront at booking.
Standard curbside pickup is included with every airport booking. Once you exit baggage claim, call your driver with your door number and they'll be at the curb within a few minutes. Meet-and-greet is available as an optional add-on — your driver waits inside baggage claim with a personalized name sign and helps with luggage to the vehicle.
Yes. We track your flight in real time and automatically adjust your pickup if it's early or delayed — no calls or rebooking required. We include 30 minutes of complimentary wait time after your flight lands.
frequently ASKED questions
BOOKING & RESERVATIONS
How do I book a ride with Seattle Shuttle?
You can book online 24/7 at SeattleShuttle.com with instant confirmation, call 206‑748‑8853 for immediate help, or email us to set up corporate and recurring rides.
BOOK NOWHow far in advance should I book my shuttle?
We recommend booking 24–48 hours in advance for the best vehicle selection, especially for early‑morning flights, large groups, and special events.
Can I schedule recurring airport rides or employee shuttles?
Yes, we can set up recurring reservations for frequent airport transfers, daily employee shuttles, and ongoing corporate travel with centralized billing.
Can I book a same‑day or last‑minute ride?
Same‑day and last‑minute bookings are often available and depend on real‑time fleet capacity, so the fastest option is to book online or call dispatch.
Will I receive a booking confirmation and driver details?
After booking you receive an email confirmation with all trip details, and before pickup we share driver and vehicle information so you know exactly who is arriving.
Do I need an account to make a reservation?
You can book as a guest, but creating an account lets you save passengers, addresses, and payment methods and view or manage upcoming and past rides more easily.
Can I book rides for other passengers or guests?
Yes, you can book on behalf of family members, employees, or clients by entering their contact information so they receive pickup details directly.
How do I change my pickup time or location after booking?
To update a reservation, reply to your confirmation email or call 206‑748‑8853, and our team will adjust your pickup time or address subject to availability.
Can I add extra stops to my trip when I book?
You can add planned extra stops during the booking process or by contacting us in advance, and any additional time or distance will be reflected in your quote.
How do I know my booking is confirmed?
Your reservation is confirmed once you receive the email confirmation showing date, time, route, vehicle type, and price; if you do not see it, contact us to verify.
PRICING & PAYMENT
How much does airport transportation cost?
Flat‑rate airport service from downtown Seattle to SeaTac starts at about $85 for sedans and $110 for SUVs, with all taxes, tolls, and airport fees included.
What payment methods do you accept?
We accept major credit and debit cards and can arrange invoicing or centralized billing for approved corporate and business accounts.
Is gratuity for the driver included in the price?
Some quotes include a standard chauffeur gratuity, while in other cases tipping is optional; your confirmation clearly shows whether gratuity is already included.
What is included in my quoted price?
Your quote generally covers the base fare, taxes, tolls, standard airport or city fees, and a built‑in amount of waiting time at pickup.
Are there extra charges for additional stops or waiting time?
Extra stops and waiting beyond the included grace period may incur additional per‑stop or hourly charges depending on the vehicle and total time used.
Can the price change after I complete my booking?
Once your reservation is confirmed, the fare does not change unless you modify key trip details like route, schedule, or vehicle type.
Do you charge surge pricing during busy times?
No, we use flat‑rate pricing without surge multipliers, so your price stays consistent even during peak travel periods or bad weather.
Will I see the full price before confirming my ride?
Yes, you see your full estimated fare, including any standard fees, before you confirm your booking so there are no surprise charges at pickup.
Can I get an itemized receipt for my trip?
After your ride, we can email an itemized receipt showing base fare, fees, gratuity if applicable, and any extras for easy expense reporting.
Do you offer discounts for round‑trip or group bookings?
Depending on dates, routes, and group size, we may provide preferred pricing for round‑trip reservations and group bookings; contact us for a custom quote.
VEHICLES & SERVICE
What kinds of vehicles are in your fleet?
Our fleet includes standard sedans, luxury sedans, SUVs, vans, and group shuttles to cover solo travelers, families, and larger events.
How do I choose the right vehicle for my group?
Consider total passengers, luggage, and comfort needs; sedans work for 1–3 travelers, SUVs for small groups with more bags, and vans or shuttles for larger parties.
Are child car seats available by request?
Child seats can usually be provided for an additional fee when requested in advance, and we recommend noting your child's age and weight so we supply the right type.
Do your vehicles have Wi‑Fi or charging ports?
Many vehicles offer USB charging, and select vehicles provide onboard Wi‑Fi; if this is important, mention it when booking so we can match you accordingly.
How much luggage can each vehicle carry?
Sedans typically fit 2–3 standard suitcases, SUVs handle more or bulkier luggage, and vans or shuttles are best for groups with multiple large bags or equipment.
Are pets allowed in Seattle Shuttle vehicles?
Service animals are always welcome, and small pets are usually allowed when arranged in advance and kept in a carrier or under control, with cleaning fees if needed.
Are your vehicles smoke‑free and well maintained?
All vehicles are non‑smoking and maintained to commercial standards, with regular cleaning, inspections, and safety checks.
Can I request a specific vehicle type or style?
You can choose a vehicle category during booking and add preferences in the notes, and we do our best to honor specific requests based on availability.
Do you offer hourly charters as well as point‑to‑point rides?
Yes, in addition to airport transfers we provide hourly charter service for events, meetings, and tours, where the vehicle and driver stay with your group.
Can you accommodate special requests like wheelchair access or extra equipment?
For accessibility or special equipment, contact us before booking so we can review your needs and match you with the most suitable vehicle and service plan.
AIRPORT SERVICE
Do you track flights for airport pickups?
Yes. We monitor flights in real time and automatically adjust pickup times for early arrivals or delays — no action required from you.
Where will my driver meet me at SeaTac Airport?
Standard pickup is curbside at the designated ride-share area (included). Optional meet-and-greet at baggage claim is available for $15. Driver details are sent before arrival.
How early should I leave for my flight?
We recommend arriving 2 hours before domestic flights and 3 hours before international flights. We calculate pickup time using real-time traffic conditions.
How much waiting time is included for airport pickups?
Airport pickups include complimentary waiting time to account for landing, deplaning, and baggage claim. Additional waiting beyond the grace period may incur a fee.
Is the pickup process different for international arrivals?
Yes. International arrivals may require additional time for customs and immigration. Pickup instructions are provided based on your arrival terminal and service type.
What happens if my flight is delayed or I miss my connection?
We track flights in real time and automatically adjust pickup times for delays. If plans change significantly, contact us at 206-748-8853.
POLICIES
What is your cancellation policy?
Cancellations made 24 hours or more before pickup receive a full refund. Cancellations made within 12 hours of pickup incur a 50% charge. To cancel or modify, call 206-748-8853.
Can I modify my reservation?
Yes. Reservation changes are allowed up to 24 hours before pickup at no charge, subject to availability. Please call 206-748-8853 for assistance.
Are you licensed and insured?
Yes. We are fully licensed with Washington State UTC and carry $2 million in commercial liability insurance, along with all required permits.
What is considered a no-show?
A no-show occurs when the passenger does not arrive or cannot be contacted after the included waiting time without prior notice.
How long does it take to receive a refund after cancellation?
Approved refunds are typically processed within 5–10 business days, depending on your payment method and bank.
What happens during severe weather or road closures?
We monitor conditions and adjust routes or timing as needed. If service is impacted, our team will contact you to discuss options.
CORPORATE ACCOUNTS
How do I set up a corporate account?
Email corporate@seattleshuttle.com or call 206-748-8853. Setup typically takes 24–48 hours and includes Net-30 billing, priority scheduling, and volume discounts.
Do you provide receipts for expense reports?
Yes. Detailed receipts are emailed after every trip and include date, route, fare breakdown, and billing details for easy expense reporting.
Is there a minimum usage requirement for corporate accounts?
No. There is no minimum usage required to open or maintain a corporate account.
Can multiple employees or travelers use one corporate account?
Yes. Corporate accounts can support multiple travelers, centralized billing, and individual trip receipts.
Do corporate accounts receive priority support or dispatch?
Yes. Approved corporate accounts receive priority scheduling and dedicated support for changes and urgent requests.
STILL HAVE QUESTIONS?
airport pickups, and trip support. For corporate accounts
and group quotes, you'll hear back within 2 hours.
Our team is available 24/7 to help with booking, pricing, airport pickups, and reservation changes.
HELPFUL RESOURCES
How do I book a ride?
How much does it cost?
What vehicles do you operate?
Where do you provide service?
How does the booking process work?
Do you offer corporate accounts?
READY TO BOOK YOUR RIDE?
WE'RE AVAILABLE 24/7
Whether you need an early-morning SeaTac airport transfer, a cruise
transfer to Pier 66 or Pier 91, corporate transportation for your team,
or a group shuttle for a wedding or event, we're ready — with flat-rate
pricing, real-time flight tracking, and 24/7 dispatch.
Useful Links
Our Services
Helpful Links
Download The App
All images are copyright protected. Unauthorized use is prohibited.
This site is protected by reCAPTCHA
© 2009-2026 Seattle Shuttle & Executive Transportation. All rights reserved.